Department: Marketplace
Employment Type: Full Time
Location: Duiven, Netherlands
Compensation: €39,834 - €42,858 / year
DescriptionAbout the team: As one of the largest teams in our growing marketplace, the Jewellery Team are experts in curating, sorting, and valuing costume jewellery to sell across a variety of platforms. We pride ourselves on our precision, creativity, and collaborative spirit, and we’re just getting started. With big ambitions for the future, this is an exciting time to come on board.
About the role: As our Jewellery Team Leader, you’ll be at the heart of our operation, leading a passionate team, ensuring quality and efficiency in every piece we handle, and setting the tone for a supportive, high-performing environment. From day-to-day team management to training, reporting, and performance development, you’ll play a crucial role in helping us meet key business targets while nurturing a positive and inclusive culture.
Getting Started…
- Conduct regular 1:1s to understand your team and begin shaping performance.
- Lead from the front, actively supporting the sorting and lotting process.
- Work with our Quality Assurance/Training Lead to onboard and develop new recruits.
Establishing Your Impact…
- Introduce weekly reporting to track progress, flag challenges, and guide improvements.
- Support recruitment efforts, interviewing, and onboarding new talent.
- Champion recognition and reward, ensuring team successes never go unnoticed.
Driving Excellence…
- Build and implement strategies to improve productivity, performance, and job satisfaction.
- Create a strong, connected team that meets or exceeds revenue and efficiency targets.
- Collaborate with other team leaders on wider training initiatives and shared goals.
- Drive up accuracy and speed in the jewellery sorting and lotting process.
- Consistently achieve (and exceed) departmental KPIs.
- Foster a positive, collaborative team culture built on mutual respect, learning, and shared success.
- Lead and inspire the jewellery team to stay motivated, engaged, and consistently deliver strong performance.
- Conduct regular one-to-ones to offer feedback, support development, and manage individual performance.
- Maintain high standards through regular quality assurance checks, ensuring accuracy in the sorting and lotting process.
- Support new team members with clear, structured training plans in collaboration with the Quality Assurance/Training Lead.
- Oversee day-to-day workloads, ensuring targets are met and operations run smoothly.
- Provide weekly reports that highlight team performance, identify challenges, and set priorities for the week ahead.
- Contribute to recruitment efforts by supporting the talent team, conducting interviews, and helping new starters settle in.
- Foster a positive, inclusive team culture where wellbeing is prioritised and everyone feels valued.
- Proven leadership experience, ideally within a retail, production, or operations environment.
- Strong people management skills, you know how to motivate, guide, and develop others.
- Excellent communication, both written and verbal, with a proactive, approachable style.
- Experience in quality assurance, with an eye for detail and a focus on continuous improvement.
€39834 - €42858 monthly