Customer Success Manager (CSM)

At OMRT, we are embedding ourselves into the very core of our clients' processes. We are shifting from recurring projects to deep, long-term collaborations that redefine how the real estate industry uses technology. As our first-ever CSM hire, you aren't just filling a seat—you are an entrepreneur in residence. You will work directly with our Founders to co-design this role, acting as the vital bridge between our commercial, engineering, product, and tech teams while ensuring our clients reach their business goals faster than ever before. If you are bold, a bit rebellious, and ready to set new industry standards, we want you at the forefront of our expansion.

• Identify and convince clients to embark upon full-scale implementations with OMRT.
• Conduct comprehensive client assessments and prepare detailed implementation plans.
• Co-manage the operational organisation to ensure every implementation is delivered optimally and efficiently.
• Build and manage relationships with clients, by optimising client satisfaction to ensure continued and measurable value-adding service, client longevity and "top of mind" awareness for OMRT.
• Seek continuous improvement and new opportunities, including parametric design projects and software integration.
• Drive growth by increasing (platform) client revenues across multiple revenue lines and optimising client satisfaction for long-term longevity.
• Lead and facilitate multidisciplinary teams within a matrix structure to achieve commercial and operational integration.

• A higher education degree (Academic or equivalent) is advantageous, though commercial savvy and industry experience are our priorities.
• Proven experience in the real estate industry and specifically the "real estate & tech" intersection is highly recommended.
• Experience in a 200 FTE company is considered highly beneficial.
• A background in software sales, account management, software consulting, or strategy consulting.
• Skills in data assessment, analysis, project and process management.

• The Initiator: A natural conversation starter and confident "self-starter" who acts on opportunities without fear.
• The Adaptive Strategist: Someone who is energised by ambiguity and can make decisions without having 100% of the information.
• The Connector: Genuinely relationship-oriented and collaborative, working effectively with both clients and internal teams.
• The High-Performer: Commercially driven by targets and results, possessing exceptional negotiation and impactful communication skills.

• Native Dutch.
• Fluent English.
• German language skills are a distinct advantage.

• Gross annual salary (including 8% holiday pay) of EUR 80,000 - 90,000 (dependent on job level and experience).
• 15 days per year to work from abroad.
• A high-end laptop and mobile or e-sim.
• Travel reimbursement for your commute to our Amsterdam office.
• 25 vacation days, with the option to purchase an additional 5 days.
• Employee wellness support through OpenUp.
• Pension scheme with employer contribution and optional employee contribution.
• Daily lunch at our on-site restaurant, plus unlimited coffee, tea, and snacks.
• A modern, vibrant office in Rembrandt Park, Amsterdam, with regular company outings and a fail-safe environment for growth.

Join a growing team of 45 individuals from 17 different nationalities where no two days are the same. At OMRT, we value ownership and encourage risk-taking, offering a dynamic environment where you can significantly influence our strategy and the future of the industry. If this resonates with you, send us your application!