Strategy & Project Manager

Global Blue pioneered the concept of Tax Free Shopping (TFS) 40 years ago, and has, since then, become the worldwide industry leader through continuous innovation. Global Blue enables international shoppers to claim up to 20% off their Tax Free Shopping eligible purchases.

Purpose of the role

The Strategy & Project Manager is responsible for the timely implementation and delivery of assigned projects and/or processes including analyzing business cases, project planning, coordination with internal/external stakeholders, reporting and handover to the business. The Strategy & Project Manager is also responsible for building up and maintaining excellent relationships with mainly internal organizations and supporting the Country organization.

Responsibilities

• Accountable for the delivery of the assigned projects and/or taking corrective actions when results materially deviate from expectations.
• Undertake necessary business initiatives and work out decisions needed to achieve assigned objectives, to catch opportunities, to minimize risk exposure, to improve the quality of the team organization.
• Ensure high quality execution of one-time projects and/or process changes within the business-as-usual organisation to ensure smooth processing and reporting.
• Support to set-up financial business cases with analysis of data, research of information internal and external.
• Set-up project organization including governance, reporting and necessary templates.
• Work with all departments (Commercial, MS, Finance and Operations…) to get support, define priorities, coordinate activities and to get relevant information for business management.
• Monitoring project schedules, budgets, analyse and log information.
• Create insightful dashboards and reporting tools for the country teams to expand and optimise their KPI’s.
• Establish regularly policies, procedures and training material, support yearly review of regulations and secure up-to-date material.

Main KPI’s

• Develop and implementation of business cases, new products and services
• Refund quality (e.g. Issue- and Refund ratios)
• P&L, budget and costs

Competencies

• Organized and structured
• Strong capacities to lead and coordinate project with internal (up to Senior Management level) and external stakeholders
• Excellent analytical and problem-solving skills and attention to details
• Strong communication skills, especially within a multicultural global organization
• Organizational skills and the ability to prioritize workload

Skills

• Excellent Dutch and English language skills (verbal and written)
• French is a plus
• Good presentation and PowerPoint skills
• Excellent and advanced Excel skills
• Knowledge of Microstrategy and SalesForce would be a advantage

Qualifications and education requirements

• Ideally master’s degree in economics, project management
• Previous experience in Operations or Finance organizations would be a plus
• Experience of working in an international company or organization is useful
• 5 to 10 years’ experience in Project Management in international environment

At Global Blue, we firmly believe that enhancing the shopping experience drives performance.

Our mission is to seamlessly connect shoppers and brands worldwide by simplifying the shopping experience and boosting retailer performance. With over 40 years of industry expertise, we have pioneered Tax Free Shopping and expanded into the Payment and Post-Purchase business.

As a technology partner, we lead our industries with innovative technology and data-driven insights, bringing unparalleled value at every touchpoint along the shopping journey. We support retailers in handling over 35 million Tax Free Shopping transactions every year and our payment partners in elevating the experience of more than 31 million transactions worldwide. Our post-purchase solutions also cater to the needs of over 47m e-commerce shoppers. Listed on the New York Stock Exchange, we generated €20bn Sales in Store and €311M revenue in FY 2022/23.

Our diverse community of over 2,000 employees represent more than 80 nationalities across 53 countries. At Global Blue, we cultivate a culture of empowerment, encouraging our teams to collaborate and support one another.

Together, we innovate, create, and strive towards a brighter future for the businesses we serve.