Partner Onboarding & Support Specialist

At Katanox we're looking for a Partner Onboarding & Support Specialist to join our team.

About the job

We are looking for a collaborative and organized Partner Onboarding and Support Specialist. In this critical role, you will ensure a smooth and efficient onboarding experience for our accommodation partners while managing and maintaining our partner program and support resources.

Responsibilities

• Oversee and manage the entire partner onboarding process, including developing and implementing onboarding programs, materials, and workflows.
• Conduct onboarding meetings and product tours for new partners.
• Collaborate closely with cross-functional teams (sales, engineering, product) to guarantee a seamless onboarding journey for partners.
• Identify and implement improvements to optimize the partner onboarding process.
• Manage and develop the Katanox Accommodation Partner Program.
• Create and maintain our knowledge base and supporting content (guides and tutorials) for our accommodation partners and the internal Accommodation Partners Support Team.
• Take ownership of the go-to-market (GTM) strategy for new features and functionalities, ensuring successful partner adoption.

Qualifications

• Proven experience in partner onboarding and support.
• Excellent project management skills.
• Experience with knowledge base creation and management.
• Experience collaborating with cross-functional teams.
• Excellent communication and interpersonal skills.
• Ability to work independently and as part of a team.
• Experience in the travel and hospitality industry is a plus.

Benefits

• Culture based on ownership, accountability and autonomy.
• Ownership in the company (Stock Options Plan).
• 25 days of holidays and flexibility in deciding when to use your bank holidays.
• Flexible working schedule.
• Office in Amsterdam and co-working spaces in London and New York.

* Note to recruiting companies: Acquisition based on this vacancy is not appreciated.

Apply for the job

Do you want to join our team as our new Partner Onboarding & Support Specialist? Then we'd love to hear from you!