IT Support

Working at CLUSE

Join the #CLUSEclub and become part of one of Europe's coolest watch and lifestyle brands! CLUSE started in the Netherlands in 2013, and now we are active in over 20 countries with over 4,500 points of sale. CLUSE is young and dynamic, with an enthusiastic, international team. English is our go-to language for communication since our team is so diverse. We are down-to-earth and have an open and informal culture where we like to enjoy and celebrate important moments together!

What the role is about

Our IT team is looking for an IT Support. As our IT Support, you will learn about being part of the Service Desk and being the point of contact for employees with IT-related issues or requests. You will support the IT department (consisting of 3 people) in handling those incidents. Next to this, you are going to learn the inner workings of the IT department, which includes infrastructure, cyber security, hardware, and software management. This job, maybe next to your studies, is a potential for career growth and the possibility to take on larger roles within CLUSE! You will report into the IT Manager. Are you a good coordinator, proactive, and analytical? Join us @ CLUSE!

Responsibilities

• First-line support for incidents and requests;
• Support on installing and maintaining hardware and software systems;
• Assist in on- and offboarding employees on ICT equipment and authorization;
• Help create and maintain user guides and documentation;
• Identify and analyze problems, manage incidents, and proactively improve IT systems, functionalities, and processes;
• Monitor the various cloud solutions to ensure maximum uptime.

Minimum Requirements

• You are currently studying or already graduated with a MBO or Bachelor's degree in Computer Science, ICT, Information Science, or a related study;
• You have some experience with the installation of Enterprise Desktops (Windows 10, Mac OSX) and related software packages (i.e., Zoom, Adobe, Office 365);
• You have a working knowledge of the Microsoft Office Suite (considered a plus);
• You are interested in learning our ERP system (Oracle NetSuite) and assisting people through creating Saved Searches for their daily work;
• You are flexible and have a hands-on mentality;
• You are available for two or three days (20-32 hours per week);
• Excellent written communication skills in English.

What We Offer

• We offer a salary that matches the industry standard, depending on experience;
• Enjoy 25 holidays per year on a full-time basis, holiday allowance (8%), and a pension scheme;
• Employee discount on our own products plus a CLUSE product of your choice as a welcome gift;
• Company laptop;
• Embrace the flexible work-from-home policy;
• Our awesome CLUSE & BOOZE gatherings (every last Thursday of every month) and other events organized by our Social Events Team.

Curious to find out more?

Apply now! We would love to tell you more about this role and the background of CLUSE. Hope to speak to you soon!