Our team within IKEA
At IKEA, our vision is to create a better everyday life for the many people. We believe that everything we do comes with the responsibility to create a positive impact on people, society and the planet. We are passionate about home furnishing, creating a positive life at home and sharing our tasty responsibly sourced food with the many people across the world.We are guided by our cultures & values, creating a great place to work.
We stand for equality, diversity and inclusion.
We care about people & planet and promote health & wellbeing.
We nurture your development and provide career opportunities to unlock your potential.
What you need to know
Working at IKEA has its benefits and rewards:• $28.31 base hourly pay rate + penalty rates (including on weekends, public holidays, and late nights).
• 5 weeks' Paid Annual Leave, Paid Parental Leave, Family & Community Leave and much more
• Rosters published 4 weeks in advance.
• 15% Co-worker discount
• Subsidised meals and complimentary drinks in our Co-worker restaurant
• Free uniforms provided
• Free Co-worker parking
• Bonus programme (where eligible)
• Benefits Membership (savings and discounts on everyday expenses, entertainment, retail and well-being offers across hundreds of retailers and service providers)
• Co-worker Loyalty programme (extra contribution to your superannuation fund where eligible)
• 24/7 access to our Employee Assistance Program for health and wellbeing support
Additional Information:
• Multiple roles available. One permanent full time Fulfilment Coordinator role, and a permanent part time coworker roles 40 hours.
• As our store operates 7 days per week, you must have the availability to work a rotating roster with a mix of day and evening shifts. You also have the availability to work 3 out of 4 weekends in a month (both Saturday and Sunday).
About this work area
As a Fulfilment Operations Coordinator your responsibilities will include, but are not limited to:• Coordinating and supervising the daily operations of the Fulfilment Operations team to secure efficient and safe fulfilment processes.
• Support the team both in planning/leading and performing tasks for major areas of responsibility, such as picking, packing, unloading, loading and replenishment of goods/orders within the agreed KPIs. Whilst fostering a customer-centric mindset.
• Providing feedback on team performance, analysing, and implementing effective solutions where needed, optimising commerciality, and securing excellence in operations.
• Contributing to the implementation and achievement of the Fulfilment Operations department goals.
• Maintain a clean, organised, and safe environment throughout your area of responsibility. Ensuring adherence and compliance of all safety requirements, Standard Operating Procedures (SOP), including securing a safe environment for customers and co-workers.
• Facilitate onboarding training and on the floor co-worker support to secure competence and the achievement of learning goals within the department.
As a Fulfilment Operations Co-worker your responsibilities will include, but are not limited to:
• Picking, packing and checking of products in line with in-store and/or online customer orders within set KPIs.
• Actively contributing to highest goods availability by ensuring accurate replenishment of your assigned area to maintain stock levels and meet the needs of our customers.
• Ensuring IKEA Standard Operating Procedures (SOPs) rules and guidelines are followed throughout the process to ensure the safety of both customers and colleagues.
• Using different types of forklifts and machines to complete fulfilment operations tasks.
• Storing, retrieving, replenishment and internal transportation of stock within the warehouse.
• Supporting the wider fulfilment operations team with tasks where required.
As a Fulfilment Operations Coordinator you are or have:
• Demonstrated passion for fulfilment operations processes and people's life at home.
• Enthusiastic about teamwork and motivating people, with prior experience supporting the daily operations, coordinating breaks, and delegating tasks.
• A strong advocate for a safe working environment, ensuring that hazards are identified and removed.
• Excellent communication skills, being able to collaborate with stakeholders at all levels to ensure smooth fulfilment operations.
• A detail-oriented person who takes a meticulous approach to tasks and processes to enhance the reliability of the function.
• Energised by continuous learning, with a renew & improve mindset.
• Proficient computer skills and an ability to learn relevant IKEA IT systems, solutions, and tools.
As a Fulfilment Operations Co-worker you are, or you have:
• A passion for optimising supply chain and fulfilment operations.
• A 'Togetherness' mindset where you'll work closely with your team and other departments to secure the best possible outcome for the customers.
• Ability to collaborate yet also be able to work independently.
• An energetic approach as you will be on your feet all day.
• Strong customer focus, ensuring we keep the customer in mind no matter what we do.
• Ability to prioritise tasks in a fast-paced environment.
• A safe mindset, and being comfortable with physical work and manual handling, including heavy, repetitive lifting.
We need people like you
At IKEA, work is so much more than a job. Come join us!