Why we will love you
• You are enthusiastic about working with children• You can prioritize, are disciplined, show initiative and have a flexible attitude
• You have at least 6 months of Customer Service experience in a retail environment (preferably)
• You are as cool as a cucumber under pressure, and can take charge of an urgent situation, even if it means to quickly go get your Manager for help
• You are totally cool working in a physically demanding, fast-paced, work environment
What you'll be doing day to day
• May be assigned to Information desk at the front to assist customers with general inquiries• Ensure a positive shopping experience by greeting visitors, being visible and available always and managing first contact resolution
• Responsible for registering, assisting and supervising registered children
• Ensure the environment is playful and fun
• Communicate with parents if there is an issue or concern
• Always actively participating in the children's safety and security
• Advise all children of the Smaland rules and policies while their parents are present and ensure parents are aware of all Smaland policies and rules
• Maintain supplies and ensure work area is kept clean and hazard-free
• Assist in other duties as required by direct line Leader
Together as a Team
At IKEA it's all about our customers, and in Customer Relations we build and retain long-lasting relationships with new and existing customers in a multichannel retail environment. We're a diverse team that work together to ensure a positive and joyful experience for all IKEA visitors and customers: we set up services, gather feedback and make things right! Our modus operandi is to connect to people by listening to their personal needs and to create genuine interactions. We're a bunch of people who are truly passionate about people!
Why you will love us
Here at IKEA, we want to ensure that we are creating a better everyday life for the many people, including our co-workers. We also believe that a job should be so much more than a job. That's why we focus on having an inclusive work environment where we celebrate your uniqueness, live our values, and ensure that we walk the talk when it comes to co-worker development. In addition, we offer a comprehensive Total Rewards package to all co-workers including:• Wellness days (in addition to your vacation days!)
• Extended health, dental, and vision coverage (for you and your family)
• RRSP with IKEA contribution matching options
• Eligibility for our annual IKEA bonus incentive plan
• Flexible spending account
• Life insurance
• Merchandise and restaurant discounts (plus free drinks and different healthy meal options in the co-worker restaurant, where available)
• Parental leave
• Bereavement leave
• Employee assistance program (that helps you support your mental, physical, and financial wellbeing)
The starting rate/salary for this position is $ _____
The starting rate/salary for this position ranges from $ _____ to $ _____ and will be based on relevant work experience.
P.S. In the IKEA world, this position is officially referred to as: Info & Smaland Co-worker
Please note: This position requires the submission of a completed and satisfactory Vulnerable Sector Check, which was conducted in the past 12 months. A record under the Criminal Code and/or other federal offence record(s) does not automatically mean you will be ineligible for the position.