IT Service Desk Technician

Join Tek CloudSoul Ltd, a dynamic leader in the technology sector, as an IT Service Desk Technician. This pivotal role offers you the chance to become an essential part of a forward-thinking team dedicated to delivering exceptional IT support solutions. At Tek CloudSoul Ltd, we pride ourselves on fostering a culture of innovation and collaboration, where your technical expertise and problem-solving skills will be valued and cultivated. As an IT Service Desk Technician, you will be at the forefront of assisting clients with their IT needs, ensuring smooth and efficient operations. You will have the opportunity to work with cutting-edge technology and be part of a company that is committed to growth and excellence. If you are passionate about providing top-notch service and eager to advance your career in a supportive and challenging environment, Tek CloudSoul Ltd is the place for you.

Tasks

🔧 Key Responsibilities

• Provide first-line technical support and troubleshooting across hardware and software platforms
• Register, update, and triage incoming tickets (Incidents/Requests)
• Install, configure, and maintain IT equipment and applications
• Manage IT assets and warranty tracking
• Oversee IT warehouse and inventory operations
• Deliver user training and guidance as needed
• Escalate unresolved issues to appropriate teams
• Participate in IT-related projects and initiatives
• Stay current with emerging IT trends and technologies
• Support Windows and iOS environments

Requirements

• MBO Level 3+ or minimum 2 years of relevant IT support experience
  Strong technical knowledge of computer systems, hardware, and software

• Proficiency with:

• IT Service Management Tooling

• Windows Active Directory & Azure AD

• Windows 10/11 and Office 365 (Admin Center, Teams, SharePoint)

• iPhone/iOS support

• Intune & MacOS (preferred)

• Ability to diagnose and resolve technical/network issues

• Excellent communication and customer service skills

• Team-oriented mindset with proactive problem-solving ability

• Fluent in Dutch and English (mandatory)

• Comfortable patching network ports (preferred)

• Relevant certifications (e.g., ITIL, CompTIA A+/Network+/Security+) are a plus

• Additional language skills in German or French are advantageous