Are you a DHL ind
Are you a DHL industry expert who thrives on solving complex operational challenges?
Is leadership second nature to you when implementing new supply chain solutions?
Do you enjoy working in a structured, analytical, and problem-solving environment?
If so, we invite you to apply for the role of Customer Solutions Manager!
This is an internal vacancy. External applications will not be taken into procedure.
This is what you will do
As our Customer Solutions Manager (CSM), you will represent Express Operations and support Sales throughout acquisition and implementation processes. You'll be responsible for managing complex customer requirements, designing tailored solutions, overseeing implementation, and aligning internal procedures. You will be an advisor and sparring partner of new and existing customers, internal departments and international customers shipping to our country.
You will develop, implement, and maintain non-standard and/or high-volume express service solutions that meet both customer and industry needs-while staying within the capabilities and strategic interests of DHL Express. Your expertise will be key in shaping solutions for:
- Return Shipments
- Direct Infeeds
- Break Bulk
- Paperless Trade and all kind of digital customer solutions
- Service Point Solutions
- ODD/B2C Setups
- Dangerous Goods (in various forms)
- Industry solutions for Life Science & Health Care SHC sector
As a DHL and industry expert, you understand supply chain concepts and can translate them into scalable, generic solutions tailored to specific industries. You will lead the implementation process in close collaboration with cross-functional DHL project teams and customer stakeholders. Additionally, you'll develop operational procedures that meet customer needs while contributing to DHL Express's drive for process standardization. You'll be part of a strong global customer operations network, which means supporting and advising colleagues worldwide-and building relationships that foster mutual support.
This is you
· Academic background at university/master's level (preferably in logistics or transport), or equivalent experience
· Minimum of 5 years' experience in operations management, key account management, or supply chain management
· Proven ability to work with major customers, identifying and resolving requirements that drive retention, acquisition, and revenue growth
· Strong logistics and transportation expertise
· Flexible working attitude-understanding that many logistics operations occur outside standard office hours
· In-depth knowledge of Express operational processes and our global network capabilities
· Solid understanding of customer operations, billing, customs, and IT/ESS processes
· Excellent interpersonal skills and ability to build strong relationships
· Strong verbal and written communication skills in both Dutch and English
This is what we offer
- A full-time job for 40 hours a week
- Competitive salary in RCS J or K (based on experience & competencies)
- 23 vacation days
- CAO a la carte where you can choose an additional 13 vacation days or 6% extra salary
- An excellent pension scheme
- Laptop, company car and mobile phone
- A highly experienced team to support your growth
- A company that prioritizes your development - with extensive internal training and career opportunities
About DHL Express
As worldwide market leader in express transportation and logistics DHL Express delivers solutions in management and transportation of goods across the world. We operate in more than 220 countries and are the most international company of the world. In the Netherlands we work with a team of 2.000 employees to make every day a success. More information about our company culture, terms of employment and your future colleagues is available on our website www.werkenbijdhl.nl/dhl-express.
Contact
If you have any questions you can contact our recruitment business partner Loek Wansink on loek.wansink@dhl.com (we do not take applications into procedure through e-mail)
We have a partnership with preferred suppliers. If needed we will ask them for help. Acquisition from third parties is not appreciated.