- Lead the overall biomarker strategy and execution for Eurofins Central Laboratory.
- Collaborate with cross-functional teams across all locations to develop strategic plans that support the continued growth of the biomarker department.
- Ensure that the department operates in accordance with global standards and procedures of Eurofins Central Laboratory.
- Ensure accurate and efficient study set-up according to clinical protocol/quote and in line with the agreements and understandings with the strategic client accounts.
- Oversee staff to provide a pro-active and timely project/study communication with the strategic accounts to maximize client satisfaction.
- Ensure all projects and studies activities (setup, conduct, data transfers and closure) are delivered on time, in full (on specs) and within budgets.
- Oversee corrective actions to bring them back on track and expectations. Take appropriate actions and escalate to/follow-through with other functional and site leaders and projects deviate from expectations.
- Identify opportunities for service enhancement and/or development.
- Providing operational input into quotes/proposals to ensure capabilities and client needs are aligned.
- Develop and maintain KPI's, and report to Senior leadership.
- Support the sales team by identifying and pursuing new business opportunities.
- Support and work with QA: to ensure timely resolution of corrective actions from audit findings for your own department.
- Maximize global staff productivity and reduce department costs.
- Organize (define) department, functions, and staff to surpass global standards in a competitive and drug development services business environment.