Checkouts co-worker

Klanten Ontmoeten en Begrijpen

Ottawa, Ontario, Canada

Klantenservice

Parttime

Vacature omschrijving

• Job ID: 301962

• Publicatiedatum: 08/08/2025

Who you are

• • You love challenges...you seek them to solve them (not to create them, though!)

• • You have at least 6 months of customer service work experience in retail or a distribution center (Returns or Cashier experience is a plus, but not necessary)

• • You have an amazing attention for detail and can effortlessly juggle multiple priorities while keeping a smile on your face

• • Your customer service skills are top notch - you meet all customers with compassion and understanding, can handle long queues, and can assess a problem and deliver a solution quickly.

• • Your coordination skills are top notch - you can brush your teeth, iron your clothes, feed the dog, make a cup of coffee, and just get things done in a beautiful, quick, effortless sequence (or something like that!)

• • You are quite comfortable with computers and are generally technology-savvy

• • You are totally cool with working in a physically demanding, fast-paced, environment (where you may have to lift heavy items that weigh up to 50 lbs. At any given time)

Your responsibilities

• • Be an IKEA Ambassador by recognizing that the customer experience depends on your seamless ability to provide memorable customer service and problem solve in a fair and timely manner

• • Actively listen and identify customer needs, process transactions according to IKEA returns and exchange policies, and handle cash according to IKEA policy

• • Maintaining an ongoing awareness of daily and weekly service/delivery targets

• • Ensuring that our stock accuracy and inventory integrity is maintained by meticulously following Returns/Exchange policies and routines.

• • Staying current with your IKEA product knowledge, our in-store and online specials, any updates on returns and exchange policies, and having a good awareness of all Customer Relations action plans

• • Responsible for ensuring recovered product is put away properly, that your area is stocked and presentable visually, and that all shelf labels are clear and accurate

• • Stay knowledgeable on IKEA products, in-store and online specials, as well as all applicable internal policies and standards

• • Assist team members with additional duties, as required

About this work area

• At IKEA it's all about our customers, and in Customer Relations we build and retain long-lasting relationships with new and existing customers in a multichannel retail environment. We're a diverse team that work together to ensure a positive and joyful experience for all IKEA visitors and customers: we set up services, gather feedback and make things right! Our modus operandi is to connect to people by listening to their personal needs and to create genuine interactions. We're a bunch of people who are truly passionate about people!

why you will love us

• Here at IKEA, we want to ensure that we are creating a better everyday life for the many people, including our co-workers. We also believe that a job should be so much more than a job. That's why we focus on having an inclusive work environment where we celebrate your uniqueness, live our values, and ensure that we walk the talk when it comes to co-worker development. In addition, we offer a comprehensive Total Rewards package to all co-workers including:

  • Wellness days (in addition to your vacation days!)

  • Extended health, dental, and vision coverage (for you and your family)

  • RRSP with IKEA contribution matching options

  • Eligibility for our annual IKEA bonus incentive plan

  • Flexible spending account

  • Life insurance

  • Merchandise and restaurant discounts (plus free drinks and different healthy meal options in the co-worker restaurant, where available)

  • Parental leave

  • Bereavement leave

  • Employee assistance program (that helps you support your mental, physical, and financial wellbeing)

• P.S. In the IKEA world, this position is officially referred to as: Checkout Services Co-worker

  The starting rate/ salary for this position ranges from 19 CAD to 19.5 CAD and will be based on relevant work experience.