Customer service representative

Over het werk

As a customer service representative for the German market, you will be the main point of contact for our clients and ensure the smooth handling of inquiries, orders and aftersales. This is a full-time position with opportunities for growth within the company. In this role, you will have the chance to further develop your skills through training sessions and workshops.
You will start your workday by responding to customer inquiries and processing orders. You will liaise with both local and international departments to ensure that orders are completed accurately and on time. Throughout the day, you will work on preparing quotations, project pricing, and follow up on deliveries and invoicing. You will also be responsible for aftersales support and handling complaints.

Are you the proactive team player we’re looking for, with a solution-oriented mindset? Apply now and become part of a dynamic and international team!

Wat wij bieden

• Salary between €2.700 and €2.900, depending on experience
• Work in an international team with opportunities for personal development
• Based in Leiden, easily accessible by public transport
• Opportunities for training and career development

Wat wij vragen

• Minimum of 2 years of commercial experience as a Customer Service
• Fluent in English and German
• Excellent knowledge of MS Office (Outlook, Excel, PowerPoint, Word)
• Knowledge of export procedures and documentation is an advantage

Over het bedrijf

Your future employer is a leading company focused on customer satisfaction and high-quality service. The organization encourages personal development and offers an international working environment where collaboration and innovation are key. You will be part of a diverse team of professionals who support each other in achieving the best results for our clients.