In this internship, you will deal with a large span of control and responsibility. You maintain good contact with all departments to quickly respond when there are issues. You are, after all, the point of contact for all guests. When someone has a question, complaint, or problem, you know how to answer or resolve it effectively. You are also responsible for guest reviews that we receive about the hotel and it is up to you to creatively process their feedback by suggesting action plans. Additionally, you prepare a personal approach for our VIP guests staying at the hotel. You know how to surprise our guests in a daring way. And finally, you are capable of pitching in wherever necessary.
As a Duty Manager Trainee, you are an inspiring and driven individual with a passion for hospitality. With your sense of humour, you ensure both your colleagues and the guests feel at ease in a playful manner. Novotel Amsterdam City is a large hotel, so it's essential that you have a helicopter view. You are innovative and think in terms of possibilities. Furthermore, you recognize yourself in the following:
- You understand and master the English language excellently, Dutch is a plus;
- You are flexible in working hours (morning, evening, and weekend shifts);
- You are independent, accurate, critical, and have a sense of quality;
- You are guest-oriented, can collaborate well, and are stress-resistant;
- Guest experience is the most important thing for you, and you will always prioritize it.