Member Relations – Soho House Amsterdam
The heart of everything we do is our member, Member Relations is that heart of each property. The number one goal is to ensure our member happiness, through planning, outreach, welcoming and following up with our members and teams. Member relations will welcome, engage, activate and drive our membership community and their presence around the house will provide a friendly and professional approach for all members.
Main Duties
Have a strong floor presence to support all departments, rotating themselves around the house on an hourly basis, taking time in each area to check on and speak to members in person.
Ensure there is a major focus on member experience / relationships.
On the floor, support F&B and Club Reception
Touch tables, collect member feedback on service, food, vibe
Provide service support when necessary (refill waters, bus tables, run a dish)
Support the Front Desk, and member check-in during peak hours.
Assist with events check-in (large scale parties, screenings, ticketed events) and ensure our members always come first, minimize tensions or issues.
Responsible for the member phone line, member relations inbox during shift, all responses in a timely manner
Create a bond with the members that come to the House over a shared experience to make the membership feel special.
Participates and helps create events that fit the needs of the House's demographic and identity. Be inclusive and varied and appeal to all.
Work with Membership Ops on monthly focuses, using service feedback (mystery shopper reports) to host trainings specific to a concern or issue, and area of focus to flag at pre-shifts.
Benefits
Travel allowance > 7.5km
Soho Friends Membership with discounts on F&B, rooms and Cowshed
Partnership discounts (Go-Vital, One Fit, Swapfiets and many more)
Team Events
One paid moving day per year
Two paid volunteering days per year
Introduce a star and you could be eligible to receive a € 300,- (gross) bonus
What we are looking for
Flexible schedule including weekends, holidays as well as the ability to travel
A sophisticated communicator with high standards of performance together with excellent communication, problem solving and listening skills
A charismatic, confident creative individual with in depth knowledge of local market place
Experience with dealing with celebrities and high-profile events
Ability to work effectively under time constraints and deadlines
Ability to create strong relationships with guests, members, and staff