Your new job: The Global CRO & Project Lead set to elevate the omni-channel Customer Experience
- Are you looking for a new challenge where you can take full ownership in the optimisation and projects surrounding the omni-channel Customer Experience?
- Would you like to be working in a really fast-moving environment with an incredibly ambitious team spanning a global scale?
- What about career progression opportunities that could see you managing your own team in a few years?
- And do you have affinity with an environment that places great importance in both their Digital and Brick and Mortar service to their customers?
Yes? Then this is for you. Read on!
Your new employer: The international market leader in Consumer Electronics!
This company is one of the largest international players in the Consumer Electronics sector, offering a wide range of diverse products. What started as a single store has grown into an international chain with locations in multiple countries. Their ambition to make technology accessible to a broad audience has been the foundation of their international growth and success, as well as their strong focus on both physical and online sales.
One of the key factors that set them apart is their ability to quickly adapt to market changes, whether in terms of product trends or the preferred shopping channels of consumers. They continuously invest in their E-commerce and Marketing technologies and are even considered a frontrunner in the Netherlands in terms of expertise and maturity compared to other countries they operate in.
Through their experience and market knowledge, they have fought their way to becoming a market leader in their industry, holding a significant market share in both physical and digital sales. At this moment, they are still experiencing rapid growth to stay ahead of the latest developments. As a result they have established a team with focus on the improvements and optimisation on a Global scale. That's where you come in!
Your new job: Global CRO & Project Lead for Omni-Channel Customer Experience | Consumer Electronics | Rotterdam
As previously mentioned this position will take place in a newly established team. Whereas previously teams have mostly been focussed on a National or Regional level, this one is oriented on taking a holistic approach by tackling things on a Global Level.
During the initial formation it was noted that a lot of projects were all running simultaneously, spanning personalisation, AI integration, dedicated campaigns for key suppliers etc. However, as things are structured there is still a lot of room left for improvement in terms of how the projects are done and where efforts should be dedicated.
In this position you will be closely involved with the Head of Global User Experience. Where your efforts will provide the greatest value is in one, perhaps the biggest part, CRO and analytical. Being able to analyse the current journeys, conversions or churns and any key points generally important throughout the customer journey, as well as provide insights for improvend and the most relevant solutions.
In another part you will spar closely with the Global Head of Customer Experience as you define key areas that warrant priority and liaise with all relevant stakeholders on a global level that the people have the means to create the necessary improvement and adopt the finetuned processes, which is where the project part of the title comes in.
The responsibility with you will be to make sure that lower performing countries have their specific bottleneck resolved to elevate them to the level of their peers, while at the same time enabling the high performers to reach for greater heights still.
Are you ready to take on this challenge?
What do we need from you?
As the new Global CRO & Project Lead for the Omni Channel Customer Experience, we need the following from you:
- Around 5+ years of hands-on CRO expreicne, ideally at an international scale
- Strong Project Management and stakeholder management proficiency, Ideally at an international scale
- A strong understanding of both digital and brick and mortar elements of the customer journey
- A natural passion and enthusiasm for your ideas, and the confidence to make your voice heard
- The ability to thrive in a dynamic and (healthily) chaotic environment
What do you get in return?
- Approximately €85,000 gross per year (based on 40 hours)
- 30 vacation days
- Pension plan
- Employee discount, of course
- Company phone and laptop
- International growth opportunities
Is this your next job?
Then take the step and let us hear from you! Apply via the application button, send your CV with motivation to m.vanrosmalen@finestpeople.nl, or call directly at: 020 8200 676.
Check out all our other vacancies at: https://finestpeople.com/online-marketing-vacatures/
90000 per year