What you will do:
• Liaise with the Customer Service Team, Account Executives/Agents, and Accountancy, as well as directly with customers.
• Evaluate customer claims and provide timely feedback.
• Independently handle issuing credit notes and other financial documents.
• Coordinate return authorizations and manage return shipments.
• Enter and manage orders, reorders, and swaps.
• Maintain and update Customer Master data.
• Cultivate strong partnerships with customer contacts.
• Proactively address and resolve issues.
• Familiarize yourself with company systems and IT tools.
• Provide support and accurate data to various teams.
• Enhance knowledge of IT systems to improve reporting quality.