Bank Guarantee Customer Loyalty Member
As a part of the Trade Services Bank Guarantee Team, you will be responsible for advising ING customers, preparing and reviewing guarantee texts, executing tasks within the processing of Bank Guarantees and interact closely with the department. Clients base is primarily International with some Domestic NL clients, who demand prompt service of a high quality. Employee is expected to abide by international rules relative to Guarantee issuance, compliance and operational risk.
What will you do?
- Guiding ING customers on their (complex) Bank Guarantee needs
- Advising, preparing and reviewing customized guarantee texts, using your legal knowledge
- Issue and amendment of tailor-made as well as standard Bank Guarantees
- Review and monitor any claim handling
- Address queries from internal- and external customers/stakeholders;
- Guide participation in projects (process- and system improvement, training and engagement activities);
- Ad hoc testing of trade finance system applications as per group requirements at any given time
- Ensure that all transactions assigned are handled efficiently and effectively in accordance with the applicable service agreement;
- Monitors pro-actively continuous improvements in data and processes and implements changes
- Knowledge of trade finance inquiries and trade finance transactions from the business and external stakeholders
- Work in and be exposed to a complex, dynamic and international financial environment with a close relation to the day-to-day client business.
How to succeed
We hire smart people like you for your potential. Our biggest expectation is that you'll stay curious. Keep learning. Take on responsibility. In return, we'll back you to develop into an even more awesome version of yourself.
- Team player, emphatic and attuned to the client needs
- Keen eye for detail
- Experience in operating in a complex, international environment
- Excellent structuring and technical skills
- Action-oriented, delivery focused - ability to get things done and deliver high quality results under pressure, with limited supervision
- Possesses a minimum of 5 years of Trade / Bank Guarantees related work experience
- Well informed about current challenges in Trade Finance / Bank Guarantees and have a view on the developments in your area of expertise
- Fluent in English both spoken and written, Dutch language is a plu
What we offer
A job from 36 to 40 hours and a unique offer that fits in with the times of today. We take into account your home situation and your ambitions and help you to balance work and private life. Discover yourself our employment conditions.;
- A salary tailored to your qualities and experience; 4.240 to 6.882
- Flexible working hours and the possibility to work at home;
- Reimbursement for travel expenses;
- 24 vacation days with a 36-hour working week. If you work 40 hours a week, you will receive 27 vacation days;
- Pension scheme;
- 13th month salary;
- Individual Savings Contribution (BIS), 3.5% of your gross annual salary;
- 8% Holiday payment;
- Personal growth and challenging work with endless possibilities to realize your ambitions;
- An informal working environment with innovative colleagues who strive for the very best.
Questions?
Contact the recruiter attached to the advertisement for more information. Want to apply directly? Please upload your CV and motivation letter by clicking the "Apply" button.
Please note, multiple interview steps involving various business stakeholders will be part of the selection process.
Het salaris bedraagt €4240 - €6882