Company Introduction
Industrial IT Systems is a B2B company distributing Industrial-grade IT products. Our HQ is based in the UK. Our Dutch division is set up in Haarlem to serve our Dutch and the EU customers.
Description of Vacancy
We are looking for an Operations Assistant to help with managing our operations from entering sales orders on our database, assisting our very light warehouse and organizing shipments of orders.
You will be Reliable, confident, well-organized, proactive, and able to work in a small team. It is important that the right candidates to speak both English and Dutch fluently. Good level of computer and IT skills are essential.
Responsibilities include:
- Order Processing – processing all the online and offline orders effectively and in a timely manner.
- Goods Inwards – Booking in all the orders that arrive to our office / warehouse by scanning all the product on our system and shelving the items (very light IT products).
- Order dispatching – Shipping customer orders by adhering to our internal procedures.
- Customer Relationship – ensuring that a professional level of customer relationship is established and maintained.
- Incoming Calls – assisting with Dutch incoming enquires and directing them to the right team member.
- Team working – collaborating with UK team on the daily basis and assisting with the day-to-day order operations activities in order to achieve the Company business plan and strategy.
Essential skills
- Positive and pro-active attitude with the ability to work under pressure
- Understanding sales operations and customer service cycle process
- Excellent written and verbal communications skills ( English and Dutch )
- Accurate and with a strong attention to detail
- Ability to efficiently use a computer including Microsoft Office
- Ability to work as part of a team supporting colleagues when needed
Person Specification
- Reliable and hard working
- Enthusiastic and focused
- Organized, positive and can-do attitude
- High level of attention to detail and numeration
- Ambitious and eager to progress