Intern Customer Experience / Graduation Assignment

Dive into an enriching internship with Royal HaskoningDHV in our Customer Experience (CX) team within the Digital Business Line. This opportunity is not just another internship; it's a chance to be at the forefront of CX (or EX) innovation. You'll be instrumental in crafting compelling content and exploring research questions in B2B CX (or EX), like digital engagement strategies and touchpoint optimization. Your work will directly contribute to the development of our B2B CX maturity scan, impacting a variety of sectors. Join us to gain unparalleled experience in a team that's shaping the future of digital consultancy.

We are also happy to explore the possibilities for graduate students interested in doing graduation research in CX.

What you will do as a Customer Experience Intern

As a Customer Experience Intern at Royal HaskoningDHV, your main responsibilities will be centred around conducting research and creating content in the field of Customer Experience. You will:

• Conduct Research

  : Deep dive into CX, exploring recent market developments, trends, and best practices. Define your specific research question(s) in CX, preferably in a business-to-business setting and your approach to answer these questions.

• Create Content

  : Develop compelling, informative content that reflects your research findings and the team's insights, co-write with team members, and deliver publishable content.

In addition to these key responsibilities, you will also:

• Develop Case Studies

  : Craft detailed case studies of past projects to highlight the team's accomplishments and learnings.

• Work on a CX Maturity

  Scan: Develop a CX Maturity Scan tailored to our clients, contributing to a strategic tool for assessment and improvement.

• Support Ongoing Projects

  : Help in ongoing projects as required, offering hands-on experience in real-world CX consulting projects.

• Prepare for Team Meetings

  : Assist in organizing and preparing for team meetings, ensuring efficient and productive discussions. Or volunteer as the chief happiness officer of the team and plan the team outing.

• Engage in CX Discussions

  : Actively participate in team discussions about new developments in CX, sharing insights and learning from experienced professionals.

This role offers a comprehensive opportunity to delve into the dynamic world of digital consultancy and customer/employee experience strategy.

Curious about the research questions you could focus on? Reach out to learn more about the possibilities.

About the team

Royal HaskoningDHV is a worldwide independent engineering, project management and consultancy firm which integrates 140 years of engineering expertise with digital technologies and software solutions. Our 6,000 colleagues are working from offices in more than 25 countries across the world. Through our mission Enhancing Society Together, we take responsibility for having a positive impact on the world.

You will become part of the customer experience team within Digital Consultancy (Novius). It is a relatively small - and young - team eager to show the value of customer experience management in the world of engineering and construction. We are led by Marije Teerling, leading professional experience management. She has well over 20 years of experience in science, consulting, and business in the field of CX. She will be your daily supervisor and support you in becoming a CX expert.

What you will bring

We ask the following 'soft skills' from you.

• Analytical thinking. Ability to analyze and synthesize information from various sources to draw meaningful conclusions.
• Skilled in creative content creation and idea generation for engaging CX strategies.
• Communication skills. Excellent written and verbal communication skills for effectively presenting research findings and content.
• Ability to work collaboratively in a team environment, contributing to group discussions and projects.
• Basic understanding of digital marketing principles, customer journey mapping, and B2B market dynamics.

Besides that, we expect the following to apply to you:

• Educational Level: Currently enrolled in the third or fourth year of a Bachelor's or Master's degree program in Business Administration, Marketing, Digital Media, Industrial Design, Information Systems, or a related field
• Language Proficiency: Fluent in Dutch and English, both written and spoken.

What we offer you

During your internship at Royal HaskoningDHV, you will learn what it is like to work in a consultancy firm and more specific the kind of projects implemented by the customer experience team. You will be fully part of the team and as such you are invited to participate in all team activities both project related and social activities. You will also receive a monthly allowance.

Are you our new intern?

We would like to meet you! Click on the apply button and upload your resume and motivation letter. For more information, you can always contact Arno van Smeden, recruiter Digital, via arno.van.smeden@rhdhv.com. Due to the privacy law, please submit your application via the apply button and not via email.