Werken bij Mercedes-Benz Customer Assistance Center



Mercedes-Benz Customer Assistance Center


Soort organisatie
Werkgever
Branche
Automotive
Locaties
Maastricht
Aantal medewerkers
501-1000
Internationaal actief
Nee

Bedrijfsprofiel

The Mercedes-Benz Customer Assistance Center Maastricht (CAC) is the central point of contact in Europe, caring for the needs of current and prospective Mercedes-Benz and smart customers. More than 25 different nationalities add diversity and enrich an organization dedicated to satisfied customers and high performance. Employees act as brand representatives ensuring that customers receive personal assistance in their own language at a consistently high level. Our Customer Service departments answer customer enquiries and complaints, while the Service24h department organizes roadside assistance for customers. Services related to customer mobility are available 24 hours a day, 365 days a year. The Retail Services department supports technical and product related competencies for the CAC, Daimler and external parties.



Plan route

Afstand

Nieuwste vacatures

  • Customer Service Representative Benelux (Dutch - French)

    • 23 dagen geleden
    • 94 views
    • Maastricht
    • 32-40 uur
    • €1750 - €2500 euro
    The Mercedes-Benz Service24h department is available 365 days per year, 7 days a week and 24 hours a day for customers in need of roadside assistance.  Employees answer inbound customer requests for roadside assistance, complaints and enquiries in the customer’s native language. We offer assistance on the phone and in written (email, letters) . When necessary, we coordinate assistance through Mercedes-Benz authorized service providers. The philosophy is to ensure the customer is mobile again as quickly as possible. Requirements(Higher) vocational educationFluent in Dutch and FrenchGood command of English (corporate language)Good written and verbal skillsAdvanced negotiation skillsComputer literacyKnowledge of Benelux geographyExperience in customer careGood understanding of customer satisfactionTeam playerOpen-minded to a diversity of cultures.Ability to prioritize, analyze, plan and coordinate on high volumes

Contactgegevens
Mercedes-Benz Customer Assistance Center
Gelissendomein 5
6229GK Maastricht
Bedrijfswebsite

Contactpersoon
Mercedes-Benz Customer Assistance Center
043-3562085