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Teleperformance is the worldwide leader in Customer Experience management and Contact Centre business process
outsourcing. The Company employs around 140,000 staff working in over 66 languages, across 300+ contact centres and operating
across all business sectors and all continents.
Teleperformance Contact and TLS Contact are Teleperformance businesses delivering major Government contracts
managing Visa Applications and Visa Applications centres. In 2013 our business secured a new contract with the UK
Government’s Visa and Immigration department managing two regions (EuroMed and Africa) for its ‘NGOV’ project. This
includes an annual visa application volume of 1.1m, spread across 82 countries and 109 locations, managing visa
applications for any staff requiring visas to visit the United Kingdom.
The contract commenced a Transition phase in the Autumn of 2013, to both replace three incumbent service providers,
and then runs for an initial five-year term starting 1 April 2014, with options to extend for up to a further 4 years. Services
will be delivered via an extensive network of permanent Visa Application Centres (or VACs), and a series of temporary
centres (or TELs) in less busy locations.
The work of Teleperformance has been recognised through numerous awards and number one world rankings by
industry analysts and experts. In 2013 this included our 20th Frost & Sullivan (Innovation and Leadership) award.
Our people represent the very soul of our culture. Our entire management team absolutely believes investing in our
people is the way to both attain and sustain better performance. In our Teleperformance family, our people strategy is
a unique, major driver of our competitive advantage because employee satisfaction results in customer satisfaction,
which is the main reason for our clients’ satisfaction.