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Careersinholland.com


Soort organisatie
Werving & selectie / uitzendbureau
Branche
Uitzend/detachering/W&S
Locaties
Vianen
Aantal medewerkers
1000+
Internationaal actief
Ja
Jaar van oprichting
2008

Wie zijn wij?

International recruitment for jobs in Holland and other European countries in IT, Engineering, customer service and  Sales. Jobs on Bachelor, Master and PhD level.


Medewerkers

Niels Jordens
+31613167358

Plan route

Afstand

Nieuwste vacatures

  • Support Services Account Specialist - Russian

    23-10-2017 00:00:00
    • 30+ dagen geleden
    • 0 views
    • Sofia Sofia NL
    The Group’s Operations Division provides various services to customers – for example support, security, and payments. The Group determines the scope and level of such services annually, but continually monitors its performance. The Group requires support in respect of understanding every customer's expectations, and exceeding them by providing a positive, professional and personalised service and delivering clear, correct and complete information, in a timely manner. The role of the Support Services Account Specialist is to provide excellent customer service to the Group’s players by assisting them with a wide range of queries in accordance with Group policies and procedures. This is a day shifts role and based in our office in Sofia. Key Service Responsibilities Liaise directly with the Group’s players via multiple communication channels such as email, live chat etc to assist with queries, providing fast, accurate and thorough responses to numerous contacts per shift using pre-approved templates Provide general account management assistance to customers on behalf of the Group in accordance with Group procedures Handle and troubleshoot player issues within training scope and escalate those issues outside all in accordance with Group procedures and guidelines Inform players about current promotions as instructed by the Group using pre-approved promotional material Provide accurate and timely escalation of issues impacting the Group’s player’s experience to assist in improving the end user experience Stay fully up-to-date with all of the Group’s Guidelines, Policies and Procedures Any other duties associated with assisting the Group’s players as requested by Management Essential Fluent in Russian, with an excellent command of English Strong customer service mentality with first-rate attention to detail Ability to demonstrate excellent verbal and written communication skills Possess a strong customer service mentality with first-rate attention to detail Thrive in working in a fast pasted, target-driven environment Self-motivated and able to work as part of a busy team Possess strong all round understanding of basic computer software, especially Word and Excel Have proven work experience in using live chat Desirable Proficiency in any additional languages A minimum typing speed of 40 wpm; 60 wpm Previous gaming experience Working knowledge of online payment processing Our values Focus on the customer Work as a team Strive for excellence Have courage Show passion #wherewework #PS The Process Please apply through the apply button or via this link:  http://jobs.jobvite.com/rationalgroup/job/oSoA5fwF. Alternatively, or if you encounter any issues applying online, you can use: – Klik op de solliciteer-button om te solliciteren –. We will aim to get back to you within 14 days of applying. If you meet the criteria you will be invited to complete written language assessments, followed by a phone discussion and finally face-to-face/Skype interview. The Rational Group, a part of Amaya Inc, is the owner of the following gaming brands PokerStars, Full Tilt, BetStars, StarsDraft, European Poker Tour, PokerStars Caribbean Adventure, Latin American Poker Tour and Asia Pacific Poker Tour. These brands have more than 100 million cumulative registered customers globally and, collectively, form one of the largest online gaming businesses in the world. The Culture “The best Company I have ever worked for: I have been working at Rational Group full-time (More than a year). Great people, great benefits and amazing perks. The Company genuinely values its employees. Fun products. Amazing offices. Inspirational Leaders who are passionate about the brand and the product. Really friendly and down to earth CEO. My boss is great!” – Glass Door – published Jan 2015. “… I joined as a Support Services Agent a few months later I was promoted to Team Leader. Two years since joining I secured a role in TV. My position evolved over the years; I’m now managing EPT webcast project. …There is a lot of hard work involved but I’m lucky enough that my job constantly challenges me and gives me an excellent opportunity to meet many interesting & talented people. – Justyna Baran; Live Stream & Distribution Manager”- March 2016
  • Security Services Fraud Investigator - Russian

    23-10-2017 00:00:00
    • 30+ dagen geleden
    • 0 views
    • Sofia Sofia NL
    The Group’s Operations Division provides various services to the Group’s customers – for example support, security, and payments. The Group determines the scope and level of such services annually, but continually monitors its performance. The Group requires support in respect of providing a safe and fraud free environment to the Group’s customers by preventing and detecting any usage of the Group’s platform for unlawful activities. As a Fraud and Security Services Agent – you will be responsible for responding to Security queries and customer related emails. The role holder will be responsible for providing first class customer service as well as mitigating risk in multiple areas including account security, using multiple in-house admin tools. The role holder will possess a skill for recognising subtle patterns of fraudulent activity and communicating them to other team members and management. This is a day shifts role and based in Sofia Key Service Responsibilities Responding to security and customer related emails Managing customer accounts Validate and verify player related documentation to comply with the Group’s licensing requirements in various locations Preventing financial loss as a result of identifying fraudulent behaviour Proactive risk assessment Maintaining procedures and processes that drive the identification of high risk transactions Processing of real money transfers Verification of withdrawals Actively contribute to identifying initiatives, system improvements, and process improvements Essential: Fluent in Russian, with an excellent command of English (both written and spoken) Strong customer service mentality with first-rate attention to detail. Excellent online customer service skills Knowledge of online money processing Strong investigation skills and attention to detail Ability to adapt to changing priorities and to thrive in a fast-paced work environment Strong organisational skills Team customer Desirable: Experience in credit card fraud/investigation Previous banking / poker industry experience Additional languages are an asset Our values Focus on the customer Work as a team Strive for excellence Have courage Show passion #wherewework #PS The Process Please apply through the apply button or via this link: http://jobs.jobvite.com/rationalgroup/job/oEoA5fwr. Alternatively, or if you encounter any issues applying online, you can use: – Klik op de solliciteer-button om te solliciteren –. We will aim to get back to you within 14 days of applying. If you meet the criteria you will be invited to complete written language assessments, followed by a phone discussion and finally face-to-face/Skype interview. The Rational Group, a part of Amaya Inc, is the owner of the following gaming brands PokerStars, Full Tilt, BetStars, StarsDraft, European Poker Tour, PokerStars Caribbean Adventure, Latin American Poker Tour and Asia Pacific Poker Tour. These brands have more than 100 million cumulative registered customers globally and, collectively, form one of the largest online gaming businesses in the world. The Culture “The best Company I have ever worked for: I have been working at Rational Group full-time (More than a year). Great people, great benefits and amazing perks. The Company genuinely values its employees. Fun products. Amazing offices. Inspirational Leaders who are passionate about the brand and the product. Really friendly and down to earth CEO. My boss is great!” – Glass Door – published Jan 2015. “… I joined as a Support Services Agent a few months later I was promoted to Team Leader. Two years since joining I secured a role in TV. My position evolved over the years; I’m now managing EPT webcast project. …There is a lot of hard work involved but I’m lucky enough that my job constantly challenges me and gives me an excellent opportunity to meet many interesting & talented people. – Justyna Baran; Live Stream & Distribution Manager”- March 2016
  • Security Services Fraud Investigator - German

    23-10-2017 00:00:00
    • 30+ dagen geleden
    • 3 views
    • Sofia Sofia NL
    The Group’s Operations Division provides various services to the Group’s customers – for example support, security, and payments. The Group determines the scope and level of such services annually, but continually monitors its performance. The Group requires support in respect of providing a safe and fraud free environment to the Group’s customers by preventing and detecting any usage of the Group’s platform for unlawful activities. As a Fraud and Security Services Agent – you will be responsible for responding to Security queries and customer related emails. The role holder will be responsible for providing first class customer service as well as mitigating risk in multiple areas including account security, using multiple in-house admin tools. The role holder will possess a skill for recognising subtle patterns of fraudulent activity and communicating them to other team members and management. This is a day shifts role and based in Sofia Key Service Responsibilities Responding to security and customer related emails Managing customer accounts Validate and verify player related documentation to comply with the Group’s licensing requirements in various locations Preventing financial loss as a result of identifying fraudulent behaviour Proactive risk assessment Maintaining procedures and processes that drive the identification of high risk transactions Processing of real money transfers Verification of withdrawals Actively contribute to identifying initiatives, system improvements, and process improvements Essential Fluent in German, with an excellent command of English (both written and spoken) Strong customer service mentality with first-rate attention to detail. Excellent online customer service skills Knowledge of online money processing Strong investigation skills and attention to detail Ability to adapt to changing priorities and to thrive in a fast-paced work environment Strong organisational skills Team customer Desirable Proficiency in any additional languages A minimum typing speed of 40 wpm; 60 wpm Previous gaming experience Working knowledge of online payment processing Our values Focus on the customer Work as a team Strive for excellence Have courage Show passion #wherewework #PS The Process Please apply through the apply button or via this link: http://jobs.jobvite.com/rationalgroup/job/o5mA5fwQ . Alternatively, or if you encounter any issues applying online, you can use: – Klik op de solliciteer-button om te solliciteren –. We will aim to get back to you within 14 days of applying. If you meet the criteria you will be invited to complete written language assessments, followed by a phone discussion and finally face-to-face/Skype interview. The Rational Group, a part of Amaya Inc, is the owner of the following gaming brands PokerStars, Full Tilt, BetStars, StarsDraft, European Poker Tour, PokerStars Caribbean Adventure, Latin American Poker Tour and Asia Pacific Poker Tour. These brands have more than 100 million cumulative registered customers globally and, collectively, form one of the largest online gaming businesses in the world. The Culture “The best Company I have ever worked for: I have been working at Rational Group full-time (More than a year). Great people, great benefits and amazing perks. The Company genuinely values its employees. Fun products. Amazing offices. Inspirational Leaders who are passionate about the brand and the product. Really friendly and down to earth CEO. My boss is great!” – Glass Door – published Jan 2015. “… I joined as a Support Services Agent a few months later I was promoted to Team Leader. Two years since joining I secured a role in TV. My position evolved over the years; I’m now managing EPT webcast project. …There is a lot of hard work involved but I’m lucky enough that my job constantly challenges me and gives me an excellent opportunity to meet many interesting & talented people. – Justyna Baran; Live Stream & Distribution Manager”- March 2016
Bekijk alle vacatures van dit bedrijf

Contactgegevens
Careersinholland.com
Ir D.S. Tuijnmanweg 2 
4131PN Vianen
Ir D.S. Tuijnmanweg 2 Vianen, NL
Bedrijfswebsite

Contactpersoon
Niels Jordens
+31613167358
+31613167358

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