Tasks
- Serving as the first point of contact for customers seeking technical assistance over the phone, support portal or email
- Identifying and assessing customers’ needs
- Support for basic customer issues and requests related to IT systems and applications
- Escalate service requests that cannot be scheduled within agreed service levels
- Improve customer service, perception, and satisfaction
- Maintain the Knowledge Base information
- Train and assist junior colleagues
Qualifications
- Proven experience in IT support, Service Desk, Technical Support or Customer Support
- Good understanding of IT concepts (i.e. Email, AD, OS, Mobile devices etc.)
- Excellent Communication Skills: You will be listening and speaking to people by phone, often in some state of distress. Your ability to listen, speak plainly, and communicate effectively will be necessary
- German Advanced ( B2-C1), English medium level ( B1)
- Problem-solving skills: Ability to diagnose and resolve basic technical issues. You will need to be able to prioritize the most important situations
- Customer-oriented and cool-tempered
- Ability to work in a team and communicate effectively
At a Glance
ENABLING YOU TO SHAPE A BETTER TOMORROW
As a digitalization pioneer in the mobility and manufacturing industries, MHP transfers its expertise to a wide range of industries and is a premium partner for thought leaders on their way to a Better Tomorrow. MHP serves over 300 customers worldwide. Among them are leading corporations, innovative medium-sized companies and disruptive start-ups. MHP provides both operational and strategic consulting and delivers proven IT and technology expertise as well as specific industry know-how.
As OneTeam, MHP operates internationally, with headquarters in Germany and subsidiaries in the US, Mexico, UK, Romania, India and China. For over 30 years, MHP has been shaping the future together with its customers. More than 4,500 MHP employees are united by the aspiration for excellence and sustainable success. This aspiration continues to drive MHP - today and in the future.
MHP Romania, part of MHP – A Porsche Company group, is a strategic technology and consulting hub within MHP’s global network, focused on digital transformation and enterprise solutions. The company supports global operations for MHP and Porsche AG through expertise in areas such as Software Engineering, Cloud, AI, Data Platforms, Cybersecurity, and Business Services.
Within the SAP area, MHP Romania provides consulting services across SAP ECC and S/4HANA environments, covering implementation, integration, support, and optimization activities. Its expertise spans system configuration, custom development, data migration, and interface design, supporting end-to-end SAP delivery across greenfield, brownfield, rollout, and AMS projects.
With a team of over 1,000 specialists, MHP Romania is the largest subsidiary of MHP – A Porsche Company, bringing together colleagues from Cluj-Napoca, Timișoara, and Bucharest, as well as remote employees across Romania.
MHP: DRIVEN BY EXCELLENCE.
http://www.mhp.com/
Exclusive look behind the scenes
At MHP, you will continuously grow with your tasks in an innovative and supportive environment. That makes us the perfect sparring partner for your career. Both for professional input and business networking. Among other things, we offer:
- We support and appreciate colleagues as they are and celebrate our successes together.
- We always welcome creativity and new impulses.
- In terms of time and place - depending on the project, at home, in the office, at the customer.
- With us, you get the opportunity to grow in your tasks, in your knowledge, and in your responsibility.
You can find a comprehensive overview of our benefits here
How to apply?
The quickest way to apply is through our online JobLocator. It only takes a few clicks.
You'll need to upload three documents: your CV, a cover letter, and your academic transcript or certificate.
If you don’t have all of them right now, no worries - you can upload your CV multiple times in place of any missing document.
Once we receive your application, our recruiting team will review it across all departments to find the best match for you. Even if nothing in our current job postings is a perfect fit, we'll actively look for the right opportunity within MHP Romania.
We’re excited to learn more about you!
Contact
Questions about our open roles, the application process, or life at MHP?
Drop us a message at recruiting-romania@mhp.com. There's a real person on the other end, and no question is too small. We're always happy to support you.