Tasks
POSITION PURPOSE:
This position is for a Team Leader of our client's O365 and Exchange environment. The Office 365 Engineer will support the ongoing messaging environment.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
- Provide L4 support to resolve client incidents in support of the their infrastructure
- Perform analysis of the client's infrastructure environment and resolve issues/problems accordingly.
- Participate in technical projects involving upgrades, architecting, multiple Tenets, single tenets,
- Knowledge of the following application (Exchange 2010, Exchange 2016, Office 365, Teams, Skype for Business 2015, Proofpoint, Totemo Email Encryption, SMIME, Active Directory, Networking)
- Respond to service requests from the client's support groups, vendors and suppliers.
- Maintain documentation of the client's environments
- Coordinate patching/upgrade activities for critical client Exchange environment components.
- Support during the weekend when required for all locations for any issues requiring support (on-call rotation)
- Knowledge of Change Management process
- Lead team of up to 12 people
ESSENTIAL DUTIES AND RESPONSIBILITIES OF THE MESSAGING TEAM:
- Assist team members with setting direction and guidance with project related tasks.
- Ability to engage team members and coordinate activates and goals.
- Participate with Sr. Technicians in project and maintenance duties if needed.
- Review documentation for accuracy
- Develop documentation as required.
- Assist with project coordination and development.
- Maintain the integrity of the client information in accordance with policy and best practices.
- The demonstrated ability to troubleshoot with end users.
OTHER DUTIES AND RESPONSIBILITIES:
- Communicate team status, task accomplishments and possible issues as they arise.
- Have experience in with multiple tenets and the integration of other services such as SharePoint online, Teams and Other collaboration platforms.
- Have at least 10 years’ experience in above skill set.
- Regular, predictable attendance.
- Other duties as assigned.
Qualifications
QUALIFICATIONS:
- 10-15 years’ experience in Exchange/ skype and well versed in O365 migration processes.
- Ability to self-direct and work independently as required.
- Excellent interpersonal and communication skills (Technical and Non-Technical)
- Extremely "Detail Oriented" individual with the ability to multitask.
- Ability to learn and display acceptable proficiency in the client's applications.
- Positive mental attitude, solution architect, team builder
EDUCATION:
- Completion of a bachelor’s degree with course work in computer science, or equivalent work experience.
Applicants for employment in the US must have work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the United States and with MHP Americas, Inc. (ie, H1-B visa, F-1 visa (OPT), or any other non-immigrant status).