Aufgaben We put Mercedes-Benz vehicles on the road - with passion and commitment!
As a subsidiary of Mercedes-Benz Mobility AG, Mercedes-Benz Bank Service Center in Berlin is responsible for the whole commercial business around financial services for Mercedes-Benz vehicles - from smarts to buses. Fairness, openness and integrity are central elements of our corporate culture. We offer our customers and dealers a premium service in leasing, financing and insurance products: competent, fast and flexible!
An international team of over 600 people located right at Berlin Alexanderplatz is waiting to meet you. Come and join us and become part of an open-minded and committed team at one of the best employers in Berlin-Brandenburg!
As one of the best employers in Berlin-Brandenburg, a successful start for our new colleagues is important to us so that you can expect relocation support and a structured onboarding and specialist training. In addition to our collectively agreed salary, flexible working time models and 30 days vacation per year, the benefits for our employees include a variety of employee discounts, a well-equipped fitness studio in our office building. You will find further information about our house and its benefits under:
The Early Collections Department supports Mercedes-Benz Financial Services Spain by managing early-stage delinquencies through direct customer contact and coordination with external agencies. We engage Spanish customers using tailored communication and negotiation strategies, and steer third-party partners to arrange repossessions and vehicle transport. Our team collaborates closely with departments in Spain and Berlin to resolve cases efficiently and ensure a smooth customer experience
Your tasks will be:
- Conduct extensive research both online, via dealerships and through the optical archive to find contact numbers and email addresses of clients that cannot be reached
- Cooperate and liaise with colleagues of different departments based in Spain on individual matters such as customer complaints, accounting, insurance, repossession, remarketing, etc. but also here in Berlin, in regards of Legal Collections
- Support of administrative tasks
Qualifikationen
- Studies in the field of legal or banking (preferrably) or comparable studies
- Knowledge of Collections will be considered as a plus
- Fluent in Spanish and strong English knowledge
- More than anything, we need you to be highly driven with a strong learning ability and to have a strong urge to attain the very best results and continuously improve yourself
- Driven to win
- Driven to continuously improve
- Perseverance
- Negotiation and communication skills
- Assertiveness
- Excellent teamwork skills
- Reliable and self-reliant way of working
It is a temporary position and should preferably last for six months
We look forward to receiving your online application, including a resume, cover letter, certificates, current certificate of enrollment stating your semester, and proof of the standard period of study. Please remember to mark your documents as "relevant for this application" in the online form and observe the maximum file size of 5 MB
You can find further information on the hiring criteria here
Severely disabled applicants and applicants with equivalent status are welcome! The representative for severely disabled employees (sbv-berlin@mercedes-benz.com) will gladly support you in the application process
People Solutions will be happy to help you with any questions you may have about the application process. You can reach us by email at myhrservice@mercedes-benz.com or by phone at 0711/17-99000 (Mon-Fri 10am-12pm & 1pm-3pm)
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