Company: Porsche Engineering Services North America, Inc.
Tasks
Position overview
The Quality Engineering Team answers for technical quality management in North America by overseeing operations integral to the market’s quality process cycle. Within this Team, the Quality Engineer ensures timely resolution for all topics belonging to their dedicated Engineering technical discipline. The Quality Engineer is also responsible to PEUS as the resident technical expert for their respective technical discipline as it pertains to all Porsche models in operation within the market. This responsibility necessitates staying abreast of the latest technology in Development and validation within Porsche AG.
Roles & responsibilities
- Monitor market quality by analyzing various sensors to include repetitive failures by the Technical Support Team, Technical Support tickets, repurchases, and other sources of product quality topics and complaints
- Perform root cause analysis utilizing tools and software such Vector CANape, CANoe and other data acquisition means
- Collaborate with PAG Departments responsible for Quality and Engineering to facilitate and expedite countermeasure development and validation
- Support Technical Support Hotline and Field Technical Managers with 3rd level support for pressing and frequent topics
- Develop and manage field information and field fixes as Advanced Technical Information bulletins to implement short and long term service solutions, keeping dealer technicians up to date on known topics
- Assist with Development Engineering initiatives in North America through supporting activities such as test tours and other validation trials, which may include extended travel.
- Provide guidance and direction for technical personnel and Quality Engineering interns
Qualifications
Required qualifications include:
- Four-year Engineering or technical-based degree in automotive related sciences or technologies
- Two years of work experience in fields related to automotive technologies
- Additional graduate studies in Automotive Engineering can be used toward experience requirements
- Experience with and knowledge of automotive systems
- Experience with associated diagnostic tools to analyze problems in vehicles
- Experience with data analysis and engineering evaluations
Preferred qualifications include:
- Graduate Degree in Engineering
- Fluent or proficient German
- Prior Automotive AfterSales and customer experience is a plus
- Ideal candidates are tenacious, persistent, well-organized, flexible to adapt to various forms of challenges, process oriented and work well within a group
- Six-Sigma certifications are beneficial
Our full suite of benefits includes:
- Paid Vacation
- Paid Holidays
- Paid Sick leave
- 401(k) match
- Medical, dental and vision coverage
- Tuition and certification reimbursement
- Life Insurance
- Short and Long Term Disability Coverage
- Subsidized gym membership program
- Subsidized Porsche and VW leasing programs
Physical requirements
- Comfortable with physical exertion for 3 – 5 hour intervals
- Comfortable standing and walking for 3 – 5 hour intervals
- Ability to travel long distances in aircraft or via automobile (5+ hours)
- This job operates in a port and office environment. This role routinely uses standard office equipment such as computers, phones, cameras, photocopiers, and filing cabinets. While performing the duties of this job, the employee may be exposed to fumes or airborne particles, moving mechanical parts, and vibration. The noise level in the work environment and job sites can be loud.
- While performing the duties of this job, the employee is regularly required to talk, hear, sit, stand, move, use hands to finger, handle or feel, and reach with hands and arms. The employee must occasionally climb, stoop, kneel, crouch, crawl, and lift.
At a Glance
Porsche is an equal opportunity employer and we take pride in our diversity. In order to provide equal employment and advancement opportunities to all individuals, employment decisions at Porsche will be based on merit, qualifications and abilities. Porsche does not discriminate in employment opportunities or practices on the basis of race, color, religion, sex, pregnancy, status as a parent, national origin, age, disability, family medical history, ancestry, medical condition, genetic information, sexual orientation, gender, gender identity, gender expression, marital status, familial status, registered domestic partner status, family and medical leave status, military status, criminal conviction history, or any other characteristic protected by federal, state or local law.
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