Tasks
As a Non-Technical Trainer you will develop, maintain and deliver training programs focused on service processes, product knowledge, customer service, and other Porsche-specific areas to the aftersales non-technical staff at Porsche Centres, ensuring commercial and operational requirements are always considered.
Responsibilities:
- Deliver service process, product, customer service, and brand‑standards training across multiple sites using both face‑to‑face and digital methods.
- Oversee training delegates and ensure full compliance with health and safety requirements.
- Work with external training consultants and provide support as needed.
- Contribute to training development, including service updates, product launches, and recognition/retention programmes.
- Provide competency and skills feedback to Porsche Centres, PRIRs, and other relevant third parties.
- Share training expertise and technical information with internal departments.
- Maintain up‑to‑date knowledge of Porsche service processes, products, and brand standards, completing required training qualifications on time.
- Apply current training and development best practices, ensuring alignment with Porsche Service Core Process Strategies and Service Quality Standards.
- Maintain accurate training records, attendance, and certification data using the Corporate Porsche Academy and other Porsche systems.
- Review and update course content, support training facility operations, and contribute to Centre and individual training plans, including annual training calendar development within budget.
Qualifications
Minimum Qualifications:
- Proven hands-on industry experience in automotive Aftersales operations (e.g., Service advisor, Workshop Controller, parts advisor, warranty Administrator, or equivalent).
- Strong working knowledge of service processes, customer experience standards, and workshop coordination.
- Familiarity with OEM Aftersales systems, warranty procedures, and centre operating standards.
- Full UK driving license with ability to travel as required.
Desirable Qualifications:
- Level 3 (Award in Education and Training) or Level 4 (Certificate in Education and Training) or equivalent.
- Experience delivering in-person training, coaching, or onboarding to adult learners.
- OEM brand accreditation or Aftersales certification (e.g., Service Advisor accreditation or equivalent).
At a Glance
Porsche Cars GB (PCGB) is the official importer and distributor of Porsche vehicles in the United Kingdom. It is responsible for overseeing the sales, marketing, and service of Porsche cars in the UK, as well as managing a network of authorised Porsche Centres across the country.