ENABLING YOU TO SHAPE A BETTER TOMORROW
Aufgaben
Are you passionate about IT service management and cloud-based enterprise platforms? Do you combine strong technical know-how in ServiceNow with a structured and reliable approach to daily operations? Then join our team and help ensure stability, performance, and continuous improvement of our ServiceNow platform.
As a ServiceNow Administrator, you will play a key role in maintaining, developing, and optimizing our ServiceNow environment—ensuring a secure, stable, and efficient platform that supports our organization’s digital service delivery.
The following tasks await you:
- Platform Operations & Maintenance: You ensure the stable and secure operation of the ServiceNow platform through regular system checks, performance monitoring, patching, and upgrades. You safeguard compliance with security, performance, and availability standards.
- Implementation & Configuration: You implement and configure new ServiceNow modules (e.g. ITSM, CSM) and integrations with third-party systems. You design efficient workflows, optimize performance, and ensure reliable data exchange using REST, SOAP, and IntegrationHub.
- Development & Automation: You design and develop ServiceNow components, workflows, and automations to enhance usability and operational efficiency—always in line with platform best practices and governance standards.
- Incident, Problem & Change Management: You handle 2nd-level support for ServiceNow-related incidents and problems, perform root cause analyses, manage change requests, and support release processes to ensure continuous improvement of platform operations.
- Collaboration & Continuous Improvement: You collaborate with internal teams and external partners to align ServiceNow capabilities with business requirements and contribute to a culture of stability, service quality, and innovation.
Anforderungen
In order to be prepared for your path as a ServiceNow Administrator, you have the following qualifications in your luggage:
- Degree in Computer Science, Business Informatics, or a comparable field, and bring at least 5 years of experience in ServiceNow administration within enterprise IT environments.
- Passion for building, maintaining, and evolving enterprise service platforms, with a strong focus on ServiceNow operations, ITSM processes, and platform governance. Certifications such as ServiceNow Certified System Administrator (CSA) are mandatory; ITIL Foundation or ServiceNow developing skills are a plus.
- Expertise in ServiceNow Administration, ITSM and CSM modules, IntegrationHub, REST/SOAP APIs, CMDB, JavaScript, and platform upgrades, as well as experience performing health checks and troubleshooting within complex enterprise environments.
- Your way of working is structured, reliable, and proactive, characterized by analytical thinking, service orientation, and a strong sense of ownership. You communicate effectively, collaborate across teams, and act as a trusted partner for both technical and business stakeholders.
Unternehmensprofil
As a technology and business partner, MHP digitizes its customers' processes and products and accompanies them in their IT transformations along the entire value chain. As a digitalization pioneer in the mobility and manufacturing sectors, MHP transfers its expertise to a wide variety of industries and is the premium partner for thought leaders on the way to a Better Tomorrow.
MHP serves over 300 customers worldwide: leading corporations and innovative medium-sized companies. MHP provides both operational and strategic advice and provides proven IT and technology expertise as well as specific industry know-how. MHP operates internationally as OneTeam, with headquarters in Germany and subsidiaries in the USA, UK, Romania and China.
For 25 years, MHP has been shaping the future together with its customers. More than 3,000 MHP employees are united by the demand for excellence and sustainable success. This aspiration continues to drive MHP – today, tomorrow and in the future.
MHP: DRIVEN BY EXCELLENCE.
Exklusive Einblicke hinter die Kulissen
At MHP, you will continuously grow with your tasks in an innovative and supportive environment. This makes us the perfect sparring partner for your career. Both for professional input and professional networking. Among other things, we offer you:
- We support and appreciate colleagues as they are and celebrate our successes together.
- We are always happy about creativity and new impulses.
- In terms of time and place – depending on the project, at home, in the office, at the customer's premises.
- You have the opportunity to grow with us, in your tasks, your know-how and in your responsibility.
You can find a comprehensive overview of our benefits here.
Hinweise zur Bewerbung
. There you can send us your application documents, such as CV, certificates and, if applicable, project lists, in just a few clicks. A cover letter is not required.