ENABLING YOU TO SHAPE A BETTER TOMORROW
Tasks
- Implement and configure Salesforce Service Cloud and Data Cloud features, ensuring they align with business requirements and service processes
- Build and customize Lightning Record Pages, Webforms, and LWC components, and adapt the Home Screen for the Charging Support team
- Define and configure SLAs, case routing rules, escalation paths to 2nd-level Freshdesk support, and localized notifications with translation and validation logic
- Manage sharing and visibility settings, profiles, and permission sets to maintain data integrity and secure access
- Set up REST API integration between Salesforce and the Kia Charge Portal (OAuth 2.0 authentication) and integrate Service Cloud with Freshdesk via connector or API
- Develop custom LWC components that retrieve real-time Charging Portal data and trigger operational actions (e.g., start/stop charging sessions, block RFID cards)
- Configure a Connected App that pushes data from the Charging Portal to Data Cloud and manage ingestion pipelines for up to 10 tables (30 fields each)
- Create and manage Data Streams, perform field mappings, and design master data transformations within Data Cloud
- Support UAT, deployment activities, and documentation to ensure a smooth implementation and transition into production
Qualifications
Must-haves:
- Hold Salesforce certifications: Platform Developer I (required) and Service Cloud Consultant (preferred).
- Have hands-on experience with Apex, LWC, SOQL/SOSL, and Flow Builder.
- Demonstrate proven experience in REST API integrations and OAuth 2.0 authentication.
- Possess strong Data Cloud expertise, including data ingestion, mapping, and Connected App configuration.
- Integrate Salesforce with Freshdesk or similar customer support platforms.
Nice-to-haves:
- Work with middleware tools such as MuleSoft, Dell Boomi, or similar.
- Use CI/CD pipelines like Jenkins, Bitbucket Pipelines, or GitHub Actions.
- Apply SQL database knowledge (PostgreSQL, MS SQL Server) for integration scenarios.
- Contribute to Salesforce Marketing Cloud development and cross-cloud data alignment.
At a Glance
ENABLING YOU TO SHAPE A BETTER TOMORROW
As a technology and business partner, MHP digitizes its customers' processes and products and supports them in their IT transformations along the entire value chain. As a digitization pioneer in mobility and manufacturing, MHP transfers its expertise to different industries and is the premium partner for thought leaders on their way to a Better Tomorrow.
MHP serves more than 300 customers worldwide: leading corporations and innovative medium-sized companies. MHP provides both operative and strategic consulting together with proven IT and technology expertise and specific industry knowledge. As OneTeam, MHP operates internationally, with headquarters in Germany and subsidiaries in the USA, UK, Romania, and China.
For 25 years, MHP has been shaping the future with its customers. More than 4.000 MHP employees share a commitment to excellence and sustainable success. This aspiration continues to drive MHP - today, tomorrow, and in the future.
MHP: DRIVEN BY EXCELLENCE.
http://www.mhp.com/
Exclusive look behind the scenes
At MHP, you will continuously grow with your projects and objectives in an innovative and supportive environment. That makes us the perfect sparring partner for your career, fueling your growth as an expert in your field while expanding your business network.
We value the authenticity that comes from bringing your individual strengths into the team. Diversity plays a key role in our culture, and it brings different visions & flavors into the mix.
- We all share a strong team spirit. Every win, big or small, belongs to all of us.
- We always welcome curiosity, creativity, and unconventional thinking patterns.
- We recognize the importance of healthy, tight-knit communities and sustainable environmental changes, and we strive to enact positive change in any form within our reach.
- We’re here to co-create your ideal career growth plan tailored to your professional aspirations.
How to apply?
By the way: When we receive your application, our recruiting team checks across all divisions to see if there is a suitable position for you. Regardless of current job postings, we try to find the most matching job for you at MHP.