ENABLING YOU TO SHAPE A BETTER TOMORROW
Tasks
- You will serve as the first point of contact for customers seeking technical assistance via phone, support portal, or email
- You will identify and assess customer needs to ensure prompt and accurate support
- You will provide first-level support for basic IT issues and service requests related to systems, applications, and hardware
- You will escalate unresolved issues or complex service requests in accordance with agreed service level agreements (SLAs)
- You will work continuously to improve customer service, user perception, and overall satisfaction
- You will maintain and update the Knowledge Base, ensuring documentation is accurate, helpful, and up to date
Qualifications
- Minimum 2 years of experience in Service Desk, Helpdesk, IT Support or Customer Support Roles with a strong focus on technical issue resolution
- Excellent Communication Skills: You will be listening and speaking to people by phone, often in some state of distress. Your ability to listen, speak plainly, and communicate effectively will be necessary
- Problem-Solving Skills: Ability to diagnose and resolve basic technical issues. You will need to be able to prioritize the most important situations
- Customer-oriented and cool-tempered
- Advanced proficiency in German (B2–C1) and intermediate proficiency in English (B1)
- Ability to work in a team and communicate effectively
- Good understanding of IT concepts (i.e. Email, AD, OS, Mobile devices etc.)
At a Glance
ENABLING YOU TO SHAPE A BETTER TOMORROW
As a technology and business partner, MHP digitizes its customers' processes and products and supports them in their IT transformations along the entire value chain. As a digitization pioneer in mobility and manufacturing, MHP transfers its expertise to different industries and is the premium partner for thought leaders on their way to a Better Tomorrow.
MHP serves more than 300 customers worldwide: leading corporations and innovative medium-sized companies. MHP provides both operative and strategic consulting together with proven IT and technology expertise and specific industry knowledge. As OneTeam, MHP operates internationally, with headquarters in Germany and subsidiaries in the USA, UK, Romania, and China.
For 25 years, MHP has been shaping the future with its customers. More than 4.000 MHP employees share a commitment to excellence and sustainable success. This aspiration continues to drive MHP - today, tomorrow, and in the future.
MHP: DRIVEN BY EXCELLENCE.
http://www.mhp.com/
Exclusive look behind the scenes
At MHP, you will continuously grow with your projects and objectives in an innovative and supportive environment. That makes us the perfect sparring partner for your career, fueling your growth as an expert in your field while expanding your business network.
We value the authenticity that comes from bringing your individual strengths into the team. Diversity plays a key role in our culture, and it brings different visions & flavors into the mix.
- We all share a strong team spirit. Every win, big or small, belongs to all of us.
- We always welcome curiosity, creativity, and unconventional thinking patterns.
- We recognize the importance of healthy, tight-knit communities and sustainable environmental changes, and we strive to enact positive change in any form within our reach.
- We’re here to co-create your ideal career growth plan tailored to your professional aspirations.
By the way: When we receive your application, our recruiting team checks across all divisions to see if there is a suitable position for you. Regardless of current job postings, we try to find the most matching job for you at MHP.