ENABLING YOU TO SHAPE A BETTER TOMORROW
Tasks
- Assume responsibility for identifying and addressing problems and questions related to partner connectivity from client departments and external partners;
- Engage relevant departments during escalations;
- Collaborate closely to transfer complex fault reports to second-level support;
- Document solutions provided;
- Ensure monitoring and reporting, including the status of connections and access for external partners;
- Support the operational application process by reviewing customer requirements and compliance specifications;
- Regularly synchronize with the consulting service centre on partner connections, contributing to optimization opportunities in the overall process;
- Prepare reports and participate in client meetings;
Qualifications
- Previous experience in any type of support activity;
- Strong communication skills and a solution-oriented, proactive approach, as well as pleasure in dealing with customers;
- Good Level of German and English;
- High level of personal responsibility, organizational skills, and reliability;
- Awareness of data protection and data security;
- A mindset for innovation and creativity;
At a Glance
ENABLING YOU TO SHAPE A BETTER TOMORROW
As a technology and business partner, MHP digitizes its customers' processes and products and supports them in their IT transformations along the entire value chain. As a digitization pioneer in mobility and manufacturing, MHP transfers its expertise to different industries and is the premium partner for thought leaders on their way to a Better Tomorrow.
MHP serves more than 300 customers worldwide: leading corporations and innovative medium-sized companies. MHP provides both operative and strategic consulting together with proven IT and technology expertise and specific industry knowledge. As OneTeam, MHP operates internationally, with headquarters in Germany and subsidiaries in the USA, UK, Romania, and China.
For 25 years, MHP has been shaping the future with its customers. More than 4.000 MHP employees share a commitment to excellence and sustainable success. This aspiration continues to drive MHP - today, tomorrow, and in the future.
MHP: DRIVEN BY EXCELLENCE.
http://www.mhp.com/
Exclusive look behind the scenes
At MHP, we’re here to make sure that you have the best start in your career. We’re here to show you the ropes and enable you to get to know every facet of the IT consulting business. Your knowledge will expand through hands‑on practical project work, training on the job, and, most importantly, inspiring mentors that will lead you to become your 2.0 version.
At the beginning of your journey with us, know that we value and support you just as you are, so:
- We all share a strong team spirit. Every win, big or small, belongs to all of us.
- We eagerly embrace your creativity and fresh perspectives as you embark on your career path.
- Here, you'll have mentors to teach you the ropes to build your technical depth and work towards becoming an expert in your field.
- We can lead your curiosity and passion for your field of expertise to an engaging experience that will consistently elevate your career.
By the way: When we receive your application, our recruiting team checks across all divisions to see if there is a suitable position for you. Regardless of current job postings, we try to find the most matching job for you at MHP.