Position Objective:
The Intern will work across the PCNA IT Teams to assist in coordinating support activities and be required to have an understanding of general IT support tasks. The Intern will be a first level technical support resource. Should Gaon xperience with currently used PCNA IT systems and protocols.
Primary Responsibilities:
- Provide first level support for technical problems
- Ability to work across multiple IT Support Groups
- Assist in developing and deploying of computer images for laptop and desktop systems
- Support the set-up and maintenance of end user hardware and software
- Assist in the support of Apple IOS wireless users
- As assigned, completely configure, test and install files, applications and printers
- Record and resolve or escalate incoming support requests in various ticket tracking tools
- Work with Audio/Visual provider in the support of video conferencing and conference room equipment troubleshooting
- Track various IT assets with software/hardware tracking system(s)
- Transport, pack and unpack IT related equipment for installation or shipment
- Provide quality customer satisfaction, technical expertise, accuracy and timeliness in delivery
- Ensure Security policy is followed in regard to systems access
- Unlock user accounts and reset user passwords
- Seeks to ensure proper retention of electronic documents, business confidential information, and actively demonstrates an understanding of the need to safeguard competitive information in both electronic and non-electronic formats
Education:
- High school diploma and associates degree in a technical field or equivalent
- Industry relevant training or technical courses strongly desired
Skills:
- Support knowledge of Windows 10, Apple IOS, MS Outlook, SCCM, Wireless Technology, Remote field connectivity, MS Office, and hard disk imaging, Active Directory profile administration,
- Ability to solve advanced technical problems and trouble-shoot complex issues
- Strong multi-tasking skills with the ability to handle multiple priorities
- Professionalism and drive for quality customer service
- Passion for technology as well as flexibility, desire, and ability to explore new fields of technical knowledge when needed
This is a 6 month internship
Porsche is an equal opportunity employer and we take pride in our diversity. In order to provide equal employment and advancement opportunities to all individuals, employment decisions at Porsche will be based on merit, qualifications and abilities. Porsche does not discriminate in employment opportunities or practices on the basis of race, color, religion, sex, pregnancy, status as a parent, national origin, age, disability, family medical history, ancestry, medical condition, genetic information, sexual orientation, gender, gender identity, gender expression, marital status, familial status, registered domestic partner status, family and medical leave status, military status, criminal conviction history, or any other characteristic protected by federal, state or local law.