ENABLING YOU TO SHAPE A BETTER TOMORROW
As a Responsible Partner at MHP Americas, you will serve as the strategic leader and senior voice of MHP for several of our most critical client relationships on the West Coast (Seattle, Los Angeles, Palo Alto, etc.). You will own end-to-end responsibility for account growth, delivery quality, client satisfaction, and profitability. The Responsible Partner represents MHP’s “One Team” promise to clients—ensuring unified service delivery and trusted relationships that drive measurable business outcomes.
This role is modeled on similar roles at tier-one consulting firms (e.g., SAP Global Account Director, Accenture CAL, Deloitte LCSP), with an emphasis on tight alignment between Sales, Delivery, and Service Units under a single accountable executive.
Responsibilities
Client Leadership
- Shape client strategies and translate them into MHP-led transformation programs
Team Orchestration
- Serve as the integrator across Market Unit (Sales), Consulting Services, and Delivery teams
- Ensure alignment of pursuit teams, solution architects, and delivery leadership
- Promote a “One MHP” mindset to deliver coordinated, value-driven outcomes
Account Strategy and Growth
- Define and execute multi-year account plans and opportunity roadmaps
- Lead sales origination, solution shaping, pricing strategy, and proposal development
- Drive account-level revenue and margin growth, meeting defined profitability targets
Delivery Oversight and Governance
- Ensure successful execution and continuous improvement of in-flight programs
- Sponsor delivery reviews and proactively manage risks and escalations
- Champion quality, innovation, and client success across all service lines
Commercial and Operational Excellence
- Own account-level P&L (revenue and gross margin accountability)
- Govern all commercial activity across assigned accounts
- Maintain CRM and ensure alignment with MHP's Opportunity Management Process (OMP)