ENABLING YOU TO SHAPE A BETTER TOMORROW
- Operational responsibility for problem management (incident management and problem management) of all items impacting the production floor.
- Create and maintain technology architecture documentation for transparency.
- Create and maintain Procedure / Work Instructions
- Monitor relevant production systems and report outages as necessary, including escalations to the proper groups.
Qualifications:
Education:
- CompTIA A+
- Degree in a computer-related field or Information Technology Management
Experience:
- 1-3 years of professional work experience in related field
- Good phone skills (patient, clear communicator)
- Microsoft Office
- Microsoft Windows Operating Systems
- Basic application configuration
- Works well under pressure.
- Competency in working with ticketing and work order management systems.
- Strong analytical skills.
- Strong written and verbal communication skills.
- Work under pressure
- Ability to work on multiple activities concurrently.
- Strong systemic thinking and problem-solving skills.
- Experience in defining and validating business processes.
- Strong troubleshooting skills
- Good documentation skills
- Ability to take a “client” focus when engaging with internal departments.
- Strong technical skills.
- Works well as part of a team.
Desired Skills:
- Technical equipment – troubleshooting, setup, and configuration skills.
- Network IP knowledge
Desired Certifications:
- Troubleshooting Fundamentals, ITIL Process (Incident, Change, Problem Mgmt.) CompTIA A+
Percentage of required travel: 0%
Physical requirements:
- This job operates in an office environment. This role routinely uses standard office equipment such as computers, phones, cameras, photocopiers, and filing cabinets.
- Must be able to lift 15 pounds at times.
- While performing the duties of this job the employee is required to talk, hear, walk, sit, stand, climb stairs on occasion with prolonged periods of sitting at a desk and working on a computer.
- Must be able to effectively work and complete tasks in an open office/noisy environment.
- Must be able to sit for prolonged periods of time while traveling in a car or airplane.