As a Customer Success Manager focused on the Enterprise sector, you will be at the forefront of our mission to revolutionize industrial automation with software-driven solutions. You will be responsible for driving and executing an Enterprise Customer journey that enables our customers to adopt and scale the Wandelbots NOVA Physical platform and become future-proof, software-driven manufacturing organizations of excellence. You will report to the Head of Customer Success and work cross-functionally with Product, Engineering, Design, and your Revenue colleagues.
Activities- Lead the Customer journey from late-stage Sales to full onboarding and beyond.
- Develop collaboration plans with your Customers to ensure their success, making sure they are maximizing their outcomes from Wandelbots products and services.
- Develope and expand strategies that drive growth from proof-of-concept projects to enterprise-wide rollouts.
- Monitor Customer sentiment and health and proactively address potential issues.
- Design and coordinate trainings, technical workshops, expert consultation, and other support services and solutions to ensure issue resolution and product adoption.
- Gather Customer feedback and insights to inform our revenue generation strategies and support the Product and Engineering team in product development.
- Engage with internal stakeholders and colleagues to ensure smooth and fast delivery of projects, services, features, to your Customers
- Represent the voice of the customer, with data, within internal discussions.
- Several years of proven experience in Customer Success or Account Management within B2B Enterprise environments.You have successfully worked with large Enterprise accounts and have a strong understanding of how Enterprise organisations buy and scale complex solutions.
- Excellent communication and interpersonal skills to manage diverse stakeholders. You are equally comfortable in a room with engineers or C-suite.
- Proven experience working in startups or fast-paced, fast-changing, organisations. You have high tolerance for ambiguity and quickly learn and adapt to new situations.
- Strong understanding and experience with technical products, preferably in the robotics, software development,or deep tech sectors. Coupled with a strong understanding of how enterprise customers purchase and scale complex solutions in this space
- Proven ability to work cross-functionally with Sales, Product, Engineering and Design teams. You are someone who can motivate others around you for the same goal.
- Strongself-organisational skills and attention to detail. You are good at planning, documenting, and maintaining an up-to-date CRM (Hubspot, Salesforce), CS platform (Planhat, Velaris etc.),and tickets (Jira).
- Proactive mindset with a focus on continuous improvement.
- Professional proficiency in German and English
- Willingness to travel as needed to meet your Customers and attend trade fairs.
You will report to the Head of Customer Success and work cross-functionally with Product, Engineering, Design, and your Revenue colleagues to bring innovative solutions to the market that allow our customers and users easier access to Physical AI than ever before. Our international teams consist of over 100 colleagues who value knowledge sharing and unique ways of doing things.