At Emidat, we are building the first climate-native product management system for building material manufacturers. We aim to decarbonise building materials, making up 11% of global GHG emissions. We collect data from physical production processes, generate a digital product passport with verified environmental data and make it usable along the value chain. In short: One solution to assess, design, buy, sell and manage products - with environmental impact at the core.
With this, we are building the digital infrastructure to make it faster, easier, and more sustainable to build the world around us.
Find out more about us, the team and our values here.
What you will work on
Your mission
Join our Climate Success team and support our customers across the entire user journey - from onboarding to day-to-day support to technical questions. Your focus will be twofold: creating real value for our customers, as well as driving internal processes within the CS team to make us more efficient. Along the way, you'll gain hands-on insight into product management (including our Digital Twin area), LCA engineering, and how new applications get built into an existing product. You'll also work closely with our LCA Domain Experts, giving you exposure to the technical foundation of our product.
At the same time, you'll dive into the building materials industry itself: getting to know manufacturers of cement, steel, windows, construction chemicals, asphalt, electronic building equipment and many more - and understanding how differently each of them approaches EPDs and LCAs.
During your internship, you will
- Support the CS team across all stages of the customer journey, from onboarding to ongoing support (including, participating in customer meetings & visits, answering customer requests, validating EPD and LCA's)
- Contribute to and help shape internal processes (i.e automating workflows of data transfers and customer communications, analysing user behaviour)
- Own an individual project end-to-end, driving it forward independently within your time at Emidat (e.g. improvement of usability of Emidat platform with customer knowledge & insights gained through internship).
- Get direct insight into how CS, Product, and our LCA Domain Experts collaborate.
- Build a broad understanding of the building materials industry and its sustainability requirements.
Minimum Requirements
- Languages: Business fluent in German (C2/Native) and English (C1/C2)
- Project Management: Demonstrated previous experience taking projects from start to finish - owning, structuring and driving the measurable outcomes.
- AI native: Hands-on experience using AI tools to automate a workflow, analyse data, or accelerate a deliverable - comfortable experimenting with new AI features as they emerge.
- Demonstrated Interest: Relevant work experience, education or interest in the sector. Demonstrated through engagement with climate topics, the building materials / construction industry, or how software can capture complex technical processes.
- Languages: Business fluency in an additional European language (Spanish, French, Italian, Portuguese, Turkish).
- Experience: Previous experience in a customer-facing role (i.e Customer Success, Support, Onboarding, Sales, or Consulting) where you managed relationships or solved problems in real time.
Your team lead will be
- Sina Dupslaff Zamorano (Team Lead, Climate Success)
- Linus Müller, Climate Success Manager
- Timon Rückel, Climate Success Manager
- Vadzim Kvachynski, Climate Success Manager
- Anna Sander-Titgemeyer, LCA Expert
- Jona van der Ham, LCA Expert
- Areeba Qureshi, LCA Expert
See our full benefits HERE, including:
- Attractive compensation package
- 25 days of vacation days per year (pro rata)
- €500 Learning Budget
- Start date: As soon as possible
- Role type: Full time Internship. Minimum 4 months.
- Location: Munich, Germany
- Office Requirement: Office based
- Visa / Relocation: Preference will be given to candidates already based in Munich and that do not require visa sponsorship. However, we are open to candidates who may need relocation or a visa.