What the Job Will Be Doing
* Managing a caseload of residents at risk of homelessness, providing proactive housing advice and prevention solutions
* Assessing homelessness applications in line with Housing Act 1996 Part VII and relevant legislation
* Delivering homelessness prevention and relief duties, ensuring statutory timescales and targets are achieved
* Providing advice on security of tenure, housing rights and wider housing options available to residents
* Supporting residents to access alternative accommodation, including private rented sector and move-on options
* Working closely with landlords, letting agents and support services to prevent homelessness and secure sustainable housing outcomes
* Managing complex and high-risk cases, including safeguarding concerns and vulnerable households
* Conducting detailed assessments, maintaining accurate case records and preparing decision letters
* Working collaboratively with Allocations, Social Care and external agencies to deliver a joined-up service
* Investigating complaints, member enquiries and potential fraudulent applications for housing assistance
* Supporting service improvement initiatives and contributing to homelessness prevention strategies
What You Will Need
* Experience working within Housing Options, Homelessness Prevention or a similar Local Authority housing service
* Strong knowledge of Housing Act 1996 Part VII and homelessness legislation
* Experience managing complex homelessness and prevention cases
* Strong understanding of safeguarding and supporting vulnerable residents
* Excellent communication and negotiation skills
* Ability to work effectively in a fast-paced, target-driven environment
* Experience working with landlords, support agencies and multi-disciplinary teams
* Strong IT and case management skills with the ability to maintain accurate records
* Ability to provide clear housing advice and make informed statutory decisions
Salary description
£30.00 - £30.00 per hour