Location: Bloomsbury, London
About Us:
Imperial London Hotels is a family run company with a 187-year legacy, dedicated to putting authentic London experiences within everyone’s reach.
This summer, we open the doors to our fully re-imagined hotel, The Imperial – a new lifestyle offering within our portfolio. With 357 bedrooms, multiple dining venues, a workout studio, and destination rooftop bar, this will be a new beacon, bang in the heart of Bloomsbury, London.
About the Role:
We’re looking for a confident, welcoming and highly observant Doorman to be the first point of contact for our guests. You’ll be the calm, reassuring presence at our doors — greeting guests, supporting arrivals and departures, and helping keep the hotel safe, secure and running smoothly.
What You’ll Be Doing:
Give every guest a warm, professional welcome and guide them where they need to go
Handle guest queries, problems or complaints with confidence and care
Stay alert to safety, security and wellbeing — reporting issues immediately to the Duty Manager or relevant leaders
Liaise with emergency services when required and support the team during critical situations
Assist guests with luggage, directions and general support throughout their stay
Conduct floor patrols, fire checks, secure access points and help maintain a safe hotel environment
Investigate noise, disruption or incidents with professionalism
Help keep forecourts, entrances and public spaces clear, tidy and guest‑ready
Support check‑in with self‑check‑in devices, key distribution and guest communication
Work closely with all hotel departments to ensure guest expectations are exceeded
Participate in staff training and help onboard new team members
Carry out additional tasks to maintain high standards throughout the hotel
Who You Are:
Excellent communicator with experience handling customer issues face‑to‑face and over phone/email
Calm under pressure, confident in difficult situations and naturally guest‑focused
Comfortable using MS Office and able to communicate in English to CEFR B2 level
Ideally experienced in a Security, Concierge or Porter role in hospitality
Desirable: SIA Level 2 Door Security, First Aid, Health & Safety or Manual Handling training
What’s In It for You:
28 days holiday, rising to 33 with length of service (including bank holidays)
Access to ILH Training Academy programmes, apprenticeships and supported study
Holiday Purchase Scheme
Complimentary uniform dry‑cleaning, plus discounted personal dry‑cleaning
Interest‑free Season Ticket Loan
Workplace Pension
Team Member flat rate and 50% friends and family hotel discount
50% discount across ILH F&B outlets
Discounted drinks at Blooms Café
Employee‑funded Health Cash Plan
Local Bloomsbury discounts
Early Pay access
Shopping discounts with selected retailers
Salary sacrifice schemes including nursery care, cycle to work, and technology
Access to mental health first‑aiders, wellbeing support and the Employee Assistance Programme
Ready to Stand at the Heart of the Guest Journey?
If you bring presence, professionalism and genuine warmth, we’d love to have you as part of our front‑of‑house team
Salary description
£31735.00 - £31735.00 per year