Employee Relations Manager

Employee Relations Manager** (Contract)

Duration: 6 Months (Possibility for extension)

Location: London/Hybrid (3 days per week on site)

Rate: A highly competitive Umbrella Day Rate is available for suitable candidates

Role Profile

The ER Manager will act as the Subject Matter Expert (SME) for all Employee Relations matters, working closely with HR Business Partners and management to ensure that all ER cases, including potential cases, are managed fairly, consistently, and in compliance with applicable employment legislation.

In addition, the role is responsible for overseeing HR policies and procedures and for managing HR Operations activities closely aligned with Employee Relations, in line with the size and complexity of the Company's workforce.

Key Responsibilities:

Act as the primary SME for all ER matters, providing timely, practical, and risk‑balanced advice to HR and management
Lead and conduct ER investigations where required, including preparation of documentation, coordination of meetings/hearings, briefing managers, employee consultations, and maintaining accurate records
Work closely with external Legal Counsel to minimise legal risk
Maintain a central ER case tracker/register and ensure accurate, timely ER reporting
Design, coordinate, and deliver Employee Relations-related training for employees and managers to support consistent and compliant people management practices
Lead the review, maintenance, and update of HR policies and procedures, ensuring alignment with Group Bank requirements and applicability to the Company
Provide guidance and interpretation of policies to HR and managers to ensure consistent application
Advise line managers on employee relations issues, including disciplinary actions, performance management, and conflict resolution
Analyse trends in employee issues and provide recommendations to senior management for improvement
Leading or co-working with other Stakeholders (Internal and External) for the successful and effective delivery of Projects
Updating of assigned Admin Group related documentation and policies
Working on the other tasks based on business needs as listed in the Admin Group detailed task list

Skills & Experience:

Comprehensive understanding and application of employment laws, regulations including diversity and inclusion programmes
A strong understanding of HR Procedures and Processes
Keeps a thorough understanding of internal and external regulatory provisions
Experience of managing a range of complex and sensitive ER cases to resolution in the UK. Policy experience, or a demonstrable interest in policy development, is also required
Previous experience in a HR environment, with focus on employee relations
Experience in delivering training
Collaborative style of working with Head office and with Group Companies.
Ability to listen and understand the needs of the employees, together with those of the business
Possess strong influencing, negotiation and communication skills, experience dealing with multiple stakeholders in a complex structure
Business Degree
CIPD qualification (to at least part Qualified)

Candidates will need to show evidence of the above in their CV in order to be considered.

If you feel you have the skills and experience and want to hear more about this role 'apply now' to declare your interest in this opportunity with our client. Your application will be observed by our dedicated team.

We will respond to all successful applicants ASAP however, please be advised that we will always look to contact you further from this time should we need further applicants or if other opportunities arise relevant to your skillset.

Pontoon is an employment consultancy. We put expertise, energy, and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, and more. We do this by showcasing their talents, skills, and unique experience in an inclusive environment that helps them thrive.

As part of our standard hiring process to manage risk, please note background screening checks will be conducted on all hires before commencing employment.

We use generative AI tools to support our candidate screening process. This helps us ensure a fair, consistent, and efficient experience for all applicants. Rest assured, all final decisions are made by our hiring team, and your application will be reviewed with care and attention