E-Commerce & Fulfilment Operations
Are you a driven operational leader who thrives in a fast-paced environment and loves building high-performing teams?
We’re partnering with a growing and ambitious logistics business to recruit an experienced Freight Warehouse General Manager to lead a busy e-commerce and fulfilment operation. This is an exciting opportunity for someone who wants to make a genuine impact, take ownership of site performance, and play a key role in driving operational excellence across the business.
This role is perfect for a strong people leader who enjoys being hands-on, leading from the front, and creating a culture built around accountability, engagement and continuous improvement.
You’ll have full responsibility for the day-to-day running of the operation, overseeing fulfilment, customer performance, people development, site profitability and operational delivery in to stores.
The Opportunity
This is far more than just running a warehouse.
You’ll be trusted to shape the culture of the operation, develop future talent, improve efficiencies and build strong relationships with customers and stakeholders. You’ll be joining a business that values energy, ideas and leadership, where there’s real opportunity to influence change and drive performance.
Key Responsibilities
* Lead and manage all day-to-day warehouse and fulfilment operations
* Create a positive, open and safety-first working environment
* Drive operational performance across productivity, service, inventory accuracy and customer satisfaction
* Take ownership of site KPIs, budgets and overall P&L performance
* Maximise warehouse space utilisation and operational efficiency
* Lead, motivate and develop warehouse teams to achieve operational targets
* Oversee inbound, storage, picking, packing and dispatch activities
* Drive a culture of continuous improvement across all areas of the operation
* Build strong onsite relationships with customers and key stakeholders
* Ensure Health & Safety standards and compliance requirements are maintained at all times
* Support succession planning and talent development across the site
* Manage staffing levels, shift planning and employee performance
* Identify operational challenges quickly and implement effective solutions
* Work collaboratively with wider business functions to improve service and operational delivery
* Maintain a clean, organised and high-performing warehouse environment
We’re looking for an ambitious and commercially aware operational leader who can inspire teams, challenge processes and deliver results.
You’ll ideally have:
* Proven experience within a Warehouse Manager, Site Manager or Fulfilment leadership role
* A background within e-commerce, retail or high-volume distribution environments
* Strong leadership and people management skills
* Experience managing operational KPIs, budgets and site performance
* A solid understanding of warehouse systems and fulfilment operations
* Excellent organisational and problem-solving abilities
* Strong communication skills with the ability to influence at all levels
* A proactive and solutions-focused mindset
* Experience driving continuous improvement initiatives
* Good knowledge of Health & Safety and warehouse compliance standards
* The ability to perform under pressure within a fast-moving operation
Logistics, supply chain or management qualifications would be advantageous, although strong operational experience is equally valued.
What’s on Offer
This is a fantastic opportunity for someone looking to step into a highly visible leadership role within a growing operation where you can genuinely make your mark.
You’ll be given the autonomy to lead, the opportunity to develop people and processes, and the platform to drive operational performance in a business that values ambition, accountability and innovation.
If you’re passionate about leading teams, improving operations and delivering exceptional customer performance, this could be the next exciting step in your career
Salary description
£69000.00 - £75000.00 per year