Salary: £50,000 to £60,000 per annum
Job Type: Full-time, Permanent
Mode of Work: Office-based with flexibility to travel
Work Location: Central London
Industry: Testing, Inspection & Certification (TIC)
About the Opportunity
This is a unique opportunity to join a long-established, highly respected organisation undergoing significant digital transformation. The Business Development & Account Manager will lead the company’s approach to customer growth, engagement, and partnership. This is not a traditional sales role. It is a strategic position that blends business development, account management, market insight, customer experience design, and digital adoption.
About the Company
Our client is a historic and trusted UK institution with a long-standing reputation for excellence in specialist services. While deeply rooted in tradition, the organisation is actively investing in modernisation, digital platforms, and customer experience improvements to ensure it remains a leading provider in its field.
Your Roles and Responsibilities
* Build strong, structured relationships with key customers.
* Develop account plans, track customer engagement, and increase long-term customer value
* Lead regular customer reviews to understand needs and improve service delivery
* Identify and develop growth opportunities with high-value customer segments, aligned to operational capacity
* Support onboarding of new clients, particularly digital-first and growing luxury brands
* Drive adoption of the online Portal, future digital services, and more.
* Capture customer feedback, pain points, and market insight to shape service improvements
* Monitor trends in the industry and regulatory developments
* Represent the organisation at industry events, exhibitions, and trade bodies
* Support creation of customer education content and promote the organisation’s values and reputation
* Act as a confident ambassador for the craft and the company’s values.
Your Skills and Experience
* Proven experience in account management, client relationship management, or business development (B2B environment)
* Strong ability to build trust and manage long-term customer relationships
* Comfortable working with operational teams and translating customer needs into practical solutions
* Good understanding of customer experience improvement or service delivery models
* Strong communication skills, both written and verbal
* Analytical mindset with experience using CRM systems or customer data
* Ability to manage multiple stakeholders and priorities effectively
* Self-motivated, proactive, and comfortable working in a hybrid or cross-functional environment
Desirable:
* Experience in a regulated, technical, manufacturing, luxury goods, or service-led industry
* Exposure to digital transformation, CRM/ERP systems, or customer portal environments
* Experience delivering customer education, training, or content
To apply for the Business Development & Account Manager role, please send your CV, and we’ll be in touch to discuss the role in more detail if shortlisted. We are a recruitment company that specialises in projects and programmes
Salary description
£50000.00 - £60000.00 per year