Location: Bloomsbury, London
40 Hours (5 Days out of 7 days weekly rota)
About Us:
Imperial London Hotels is a family run company with a 187-year legacy, dedicated to putting authentic London experiences within everyone’s reach.
This summer, we open the doors to our fully re-imagined hotel, The Imperial – a new lifestyle offering within our portfolio. With 357 bedrooms, multiple dining venues, a workout studio, and destination rooftop bar, this will be a new beacon, bang in the heart of Bloomsbury, London.
About the Role:
We’re looking for a detail‑driven, hardworking Room Attendant to help deliver exceptional guest experiences. You’ll ensure rooms are spotless, welcoming and maintained to the highest standards, supporting the wider housekeeping team in creating a comfortable stay for every guest.
What You’ll Be Doing:
Clean and service guest rooms to brand standards, including beds, bathrooms, floors, surfaces and amenities.
Work from daily room lists, arrivals and departures, completing every task to a consistent standard.
Carry out seasonal tasks such as mattress turning, curtain cleaning and deep‑clean duties.
Report maintenance issues promptly and log all defects correctly.
Handle guest laundry, lost property and room supplies in line with procedures.
Fulfil guest requests politely, professionally and promptly.
Maintain your service area, equipment and trolley to required standards.
Follow all Health & Safety, COSHH, hygiene and manual‑handling procedures.
Who You Are:
Experience in cleaning roles (domestic, industrial or hotel).
Able to communicate in English at CEFR A1 level.
High attention to detail, positive attitude and pride in personal presentation.
Bonus: customer service experience, COSHH or Health & Safety awareness.
What’s In It for You:
28 days holiday, rising to 33 with length of service (including bank holidays)
Access to ILH Training Academy programmes, apprenticeships and supported study
Holiday Purchase Scheme
Complimentary uniform dry‑cleaning, plus discounted personal dry‑cleaning
Interest‑free Season Ticket Loan
Workplace Pension
Team Member flat rate and 50% friends and family hotel discount
50% discount across ILH F&B outlets
Discounted drinks at Blooms Café
Employee‑funded Health Cash Plan
Local Bloomsbury discounts
Early Pay access
Shopping discounts with selected retailers
Salary sacrifice schemes including nursery care, cycle to work, and technology
Access to mental health first‑aiders, wellbeing support and the Employee Assistance Programme
Ready to Make an Impact?
If you take pride in high standards and enjoy delivering great service, we’d love to hear from you
Salary description
£28988.00 - £28988.00 per year