Location: Bloomsbury, London
40 Hours
About Us:
This summer, we open the doors to our fully re-imagined hotel, The Imperial – a new lifestyle offering within our portfolio. With 357 bedrooms, multiple dining venues, a workout studio. Arcus is the new destination rooftop bar - this will be a new beacon, bang in the heart of Bloomsbury, London.
About the Role:
We’re searching for a dynamic, hands‑on F&B Supervisor to help lead our restaurants, bars and event spaces. You’ll be right at the heart of the action driving exceptional service, motivating the team and making sure every guest leaves buzzing with a great impression.
What You’ll Be Doing:
Oversee daily service across all F&B outlets, ensuring every plate and pour meets our standards
Support your line manager with performance updates, team leadership and departmental coordination
Build strong relationships with guests and colleagues, resolving issues with confidence and professionalism
Drive high standards in cleanliness, hygiene, safety and presentation
Manage stock ordering, rotation and cost control
Own staffing and rota support — adjusting labour to match business flow
Maintain impeccable cash‑handling and billing procedures
Ensure events, meetings and function spaces are perfectly set and ready to impress
Lead pre‑shift briefings, motivate the team and ensure everyone knows the plan
Jump between outlets as needed to keep service smooth, consistent and guest‑focused
Champion a positive, collaborative culture where the team can thrive
Who You Are:
Experienced Supervisor or Manager in hospitality — restaurant, bar, café or hotel
Confident in people leadership, guest engagement and problem‑solving
Strong understanding of customer service excellence
Level 2 Food Safety & Hygiene (or willing to obtain), plus L2 APLH
Competent with MS Office, numerate, literate and able to communicate in English at CEFR B2 level
Motivational, organised and ready to lead from the front
Desirable: knowledge of drinks, stock control, AV set‑up and Micros systems
What’s In It for You:
28 days holiday, rising to 33 with length of service (including bank holidays)
Access to ILH Training Academy programmes, apprenticeships and supported study
Holiday Purchase Scheme
Complimentary uniform dry‑cleaning, plus discounted personal dry‑cleaning
Interest‑free Season Ticket Loan
Workplace Pension
Team Member flat rate and 50% friends and family hotel discount
50% discount across ILH F&B outlets
Discounted drinks at Blooms Café
Employee‑funded Health Cash Plan
Local Bloomsbury discounts
Early Pay access
Shopping discounts with selected retailers
Salary sacrifice schemes including nursery care, cycle to work, and technology
Access to mental health first‑aiders, wellbeing support and the Employee Assistance Programme
Ready to Lead from the Front?
If you thrive in a fast‑paced hospitality environment and love inspiring teams to deliver unforgettable experiences, we’d be excited to hear from you
Salary description
£31768.00 - £31768.00 per year