voco® The Hague, an IHG Hotel
About us voco® The Hague
Can you imagine, going to work at a beautiful hotel in the city center of The Hague? Arriving in a busy hotel with happy guests, waiting for you to make their stay unforgettable? At voco The Hague, this will be your daily life! Together with an amazing international team, you will impress the guests with your hospitality and give them memories that last a lifetime. Not only are you responsible for the guests, but also your team. This is your time to shine! You will be the role model for all the other hosts, and you will be their rock during busy times! voco® The Hague will become your second home, sounds good right?
Destination: voco® The Hague
Come on into an iconic former bank building where offices and ATMs have made way for a brand-new hotel. First impression? 204 elegantly furnished rooms, 7 floors and a warm welcome from your future team. Inside voco® The Hague you will have your place at the beautiful front office.
Your day to day
As Front Office Supervisor, you are the connection between the hotel leaders and the operational team. But there’s more to it, you are also the one that makes sure the guests are happy and operations run smoothly also outside of office hours. Simply said, you are present when you are needed, and when you’re not, you have organized your work in such a way that you do not have to worry about it. As Front Office Supervisor you are the person that knows every little corner of the hotel, and every colleague, you can state that you are the voco® The Hague expert.
Ready to land this job?
- Maintaining a high level of guest satisfaction through actively communicating with the guests before, during and after the stay.
- Ensuring the quality of the hotel product is always at the highest possible level.
- Monitoring the service behaviors of hosts in all departments and ensuring the voco® brand promise is delivered throughout the guest journey.
- Serving as “champion” of guest satisfaction, monitoring guest feedback and actively contribute during quality strategy meetings with the goal to improve overall guest satisfaction.
- The planning and assignment of work within Front Office, ensuring everyone knows the priorities of the day and guests are well taken care of.
- Training the team on brand standards and making sure all standard operating procedures are followed.
- Ensuring all procedures regarding safety & security are updated and followed closely.
- In an emergency you serve as first of point of contact to the Emergency Response Team and coordinate the response.
- Driving results and consistently deliver & inspire others by leading by example.
- Recommending or initiating any HR related actions where necessary.
- Communicating all pertinent information related to the expected arrival and departure of VIP’s and key guests. And ensure all special guest requests are communicated to the right departments.
- Promoting teamwork and lifestyle service through daily communication and coordination with other teams.
- Driving a great working environment for teams to thrive by connecting departments and creating the sense of one team.
- Acting as Night Manager and executing night audit procedures while on shift during the night.
- Living the voco™ brand with pride, passion & energy. Creating & inspiring others to deliver memorable branded guest experiences.
- Promoting teamwork and lifestyle service through daily communication and coordination with other teams.
- Ad-hoc duties as required – unexpected moments when we have to pull together as a team to get a task done.
Did you bring everything?
Passion for hospitality.
Knowledge of PMS system Opera is an advantage.
Two years of leadership experience in an operations role within a hospitality environment.
Strong organizational, task-management, leadership, creativity and presentation skills.
Pro-active attitude and eye for detail with a natural drive for continuous improvement.
A naturally outgoing and friendly personality with a passion for service excellence to consistently deliver and demonstrate voco™ service standards to our voco® hosts.
A true “team-player” mentality and flexible attitude towards a diverse set of tasks.
Excellent communication skills in Dutch and in English. Another language is always a plus
Benefits
You’ll be part of the voco® life
Competitive salary and travel allowance based on the distance between your home and the hotel
Staff and friends & family discount at 6000+ IHG hotels worldwide. You’ll be able to stay at hotels for a discounted rate and you’ll get 50% discount on your restaurant and bar bill
Special friends & family discount for stays at voco The Hague including breakfast
Overnight stay at voco® The Hague as part of your onboarding
We have a staff canteen in which we serve staff meals
Discounts to several cultural events such as museums, festivals, theatre, musicals, concerts and much more
Curious about different departments? We offer cross trainings!
To stay fit we offer a 20% discount on your contract with Trainmore + 1 Euro discount for every time you go!
Discount on a collective health insurance
Once a year you get to spend a paid day as a Volunteering Day to volunteer for a charity of your choice
For your birthday choose between a day off, a voucher or a free night stay at voco The Hague for 2 people, including breakfast
Discount at local businesses in The Hague
Your staff uniform will be washed by the hotel
There will be staff parties, events and departmental outings
You’ll be working in a passionate and ambitious team
You’ll have the opportunity to take part in trainings and workshops
You’ll be working for an international hotel chain in the heart of The Hague
The world is at your feet! Whoever you are, whatever you love doing, bring your passion to voco® The Hague and IHG and we will make sure you will have room to be yourself. Send your resume and motivation letter to HR and they will contact you to finalize your trip to voco® The Hague.
Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today and let's #GoFurtherTogether.