As a customer service agent for the H&M Group your most important responsibility is to make our customers' lives easier. You accomplish this by offering the best customer service by phone and email. You will assist our German-speaking customers whenever they want information about orders, deliveries and/or payments. From our customer service center in Maastricht, The Netherlands, you will answer questions concerning both the Online Shop and our stores for some of the H&M Group brands; COS, &Other Stories and ARKET.
What qualities do you bring to the job?
You have excellent communication skills in German, both written and spoken. Your English is also on a good level, as you will use it on a daily basis. You have excellent computer skills; a good knowledge of Microsoft applications and/or SAP is a plus.
We help our customers from 8am until 9pm on weekdays and from 9am until 5pm during the weekend. You are flexible to work within these opening hours.
You also are:
What do we offer?
Who are we?
H&M Group’s Global Customer Service is a multichannel and multi-brand organization with a focus on the customer dialogue throughout the customer journey. Our customer is at the heart of everything we do.
Today, Customer Service has around 3000 employees globally and has established 13 Customer Service Centers around the world. In our Center in Maastricht, the Netherlands, around 450 colleagues take care of the H&M Group’s customers in 9 different countries and in 6 different languages.
Are you the one we are looking for? Great!
Hit the APPLY button and upload your CV together with your motivational letter in German.
Do you want to know more about the job?
Sent us an email on GermanRecruitmentCSMaastricht@hm.com or contact Richard Hagedoorn on 0031-6-13106342 or Edmée Reinders on 0031-6-12305560. You can also send a WhatsApp message, which will be answered on weekdays between 8.00 and 16.30. Bis bald!
Uren per week: Fulltime