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As part of the listed GrandVision N.V. and with nearly 850 stores of the Pearle Opticiens, Eye Wish Opticiens and GrandOptical formulas, GrandVision Benelux is the absolute market leader in optics. Our cultural values DO DARE CARE represent who we are and what we stand for together. Do you have ambition and drive and do you want to be part of a winning team? We would like to get to know you better!DO - Be passionate, work hard and make it happen!
As GrandVision Benelux, we started a project called ‘SeeNeo’. The objective of this program is to provide a new POS solution (both software and hardware) for all 850 stores in the Netherlands and Belgium and provide the best 24/7 customer experience with a 360° view of the customer.
The new POS will enable:
• an end to end customer engagement independent of the channel
• flexibility to be adaptive to our continuously changing customer needs
• fast time to market with standard out of the box components easy to be configured
• a future proof environment
The interim ALM and Support Consultant is responsible for implementing ALM for development and support of the new POS system.
• Guiding the Benelux organization through the design process of a long-term roadmap for the SeeNeo solution, including working together with architects on the architectural design.
• Responsible for implementing ALM with a primary focus on designing the support processes and change management (maintenance) process.
• Facilitating support and maintenance on the product after it has been released.
• Responsible for implementing service desk and service management tooling which supports these support processes on multiple levels.
• Supporting teams by designing a flexible but documented way of working.
• Acting as a liaison between the business functions and the technical team in order to ensure delivery of business value while complying with technical requirements.
• Collaborating with colleagues from Group IT, France and Germany.
DARE – Guts and glory!
5+ years Application Lifecycle Management experience, preferably in a Retail environment
• Experience with:
• Stakeholder management
• Excellent communication skills in Dutch, English, preferably also in French
Do you ee yourself working at GrandVision Benelux? Great - We would like to get to know you better and receive your resume and motivation!
Scholing: Wo, Hbo
Uren per week: 12 tot 24 uur