At Booking.com, data drives our decisions. Technology is at our core. And innovation is everywhere. But our company is more than datasets, lines of code or A/B tests. We’re the thrill of the first night in a new place. The excitement of the next morning. The friends you make. The journeys you take. The sights you see. And the food you sample. Through our products, partners and people, we make it easier for everyone to experience the world.
Commercial operations includes Customer Service, Partner Services (our commercial function) and our Content Agency who generate and moderate all onsite text, images and videos. With over 10,000 employees distributed across the globe, Commercial Operations is the human face to both our customers and our suppliers. We are responsible for many of the tools that customers use to manage their own reservations and partners use to grow their businesses. We are there to make it easier for everyone to experience the world.
The Technology department of Commercial Operations owns the customer journey end to end, from the customer facing self service app and web platforms to the support tooling used by our employees. ‘Behind the scenes’ we run the critical data and ML infrastructure that helps provide the right answer to our customers and partners as if by magic. We leverage machine learning and data to maximise efficiency and reduce friction. We take pride in our resilience and quality, knowing that our goal is to create a platform that serves all our customers the moment they need us the most.
Our Customer Service Automation team ensures that every day millions of customers are able to receive the help they need without having to wait a second. We create the systems that make our Customer Support agents more efficient, we enable our operational excellence teams to streamline their work and we make the life of our customers easier via full and partial automation.B. Responsible
Important aspects of the job include:
We have found that people who match the following requirements are the ones who fit us best:
Booking.com is proud to be an equal opportunity workplace and is an affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. We strive to move well beyond traditional equal opportunity and work to create an environment that allows everyone to thrive.