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Business Process Expert - Opportunity to Order

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As Business Process Expert in Philips you play a key role in the creation, deployment and maturing of capabilities necessary to stay successful in a rapidly transforming world. In this role you will be one of the owners for the Opportunity to Order domain that spans opportunity, quotation, contract and order management. This is a key part of the commercial end to end customer engagement cycle that runs from product introduction to cash. As part of a divers global team you will get the opportunity to leverage your domain experience and develop new skills: you will lead and support the continuous improvement of current and development of new ways of working, ensure its deployment and adoption throughout the organization and drive performance. You will do this in close collaboration with business stakeholders subject matter experts and peers in markets, businesses, and functions like R&D, operations and finance, with whom you will build a strong network. Specific focus will be on delivering and deploying new capabilities in the main transformational programs aimed to deliver an improved backbone for quotation, eCommerce and sales partner management. As our ideal candidate you bring solid experience, creativity and drive combined with a pragmatic, result oriented attitude focused on impact and performance.

Your challenge

In close collaboration with stakeholders in the markets and businesses you design and deliver effective opportunity to order management capabilities, ranging from opportunity, quotation, contract to order management, to the global Philips businesses and markets. You will create globally harmonized business processes as the basis for existing and new to be developed (IT) tools and ensure change management in the organization to move and adopt our people to new and more effective ways of working. Main focus will be on a key transformation program called NPI to Cash, which aims to deliver a new transactional backbone – from opportunity, quotation and contract to order and fulfilment management – that supports our current business as well as the transition from a product to a solutions business. Your success is the positive impact from enabling our organization to effectively convert leads and opportunities into quotations and transact orders and agreements. Leveraging your own experience and based on internal and external best practices and insights you help to enable our organization to effectively sell, transact and deliver new solutions that are a key element of the Philips growth strategy. Typical criteria for success are on time delivery, user adoption and on target performance. With this you will build and operate a strong network of business stakeholders, subject matter experts and peers.

Your responsibilities

  • Manage and support the design, build and lead deployment of new capabilities (process, tool, people, data) for the Opportunity to Order domain covering opportunity management (CRM), configure-price-quote (CPQ), contract management and order management;
  • Maintain, develop, and safeguard relevant processes and KPIs according to standard architecture as part of the Philips Excellence Process Framework (PEPF);
  • Interact and collaborate with stakeholders and peers in the markets, business and supporting functions like IT, Enterprise Information Management and Philips University to ensure capabilities are well designed, deployed and adopted in line with the business’s needs;
  • Drive real change through implementation, adoption and continuous improvement of processes, solutions and best practices in our markets and businesses;
  • Initiate, challenge, support and lead improvement opportunities in the commercial domain;
  • Drive and manage capability performance in line with defined KPIs and business objectives;
  • Build and operate a strong network of stakeholders, subject matter experts and peers in Markets, Businesses and other functions.

The organization

You will join a divers global Business Process Excellence team for the Opportunity to Order domain, where you will you will support the markets and businesses in different areas of commercial capability building, talent and competency development and performance management. More specifically you will be part of a one of the key End2End transformation programs called NPI to Cash. You will report to the Business Process Owner (BPO) for Market to Order (M2O). The work location is Eindhoven, The Netherlands.

We are looking for in the ideal candidate

  • Minimal 5 years of international experience in the Opportunity to Order domain covering opportunity management (CRM), configure-price-quote (CPQ), contract management and order management;
  • Pragmatic business acumen, understanding the value of standard work and practical solutions;
  • Experience with professional concepts like, Lean, Problem Solving, Daily Management;
  • Hands-on experience with current IT platforms like CRM (eg, Configure Price Quote (CPQ – eg Apttus) or SAP;
  • Working knowledge of the company’s or similar products and services;
  • Strong communicator, able to interact with internal and external stakeholders, experts and peers at different levels;
  • Team player and natural collaborator;
  • Able to change the thinking of or gain acceptance from others in sensitive situations, without damage to the relationship;
  • Structured, organized and stress resilient personality able quickly to understand the issues and bring together necessary resources to resolve them;
  • Self-starter who takes initiative, values impact over effort and is motivated to drive performance;
  • Master’s degree by education or work experience;
  • Willing to travel internationally up to 20% of the time;
  • Fluent in English speaking and writing, other international languages preferred.

Our offer

We offer you the opportunity to work at the heart of Philips at improving and effectuating our commercial strategy and associated commercial capabilities. You will be able to make a difference for the future success of Philips. Join us and you will be part of an organization where you can share apply your experience, develop new skills and contribute to the continuous improvement of Philips and the value created for its customers, employees and stakeholders.

Why should you join Philips?

Working at Philips is more than a job. It’s a calling to create a healthier society through meaningful work, focused on improving 3 billion lives a year by delivering innovative solutions across the health continuum. Our people experience a variety of unexpected moments when their lives and careers come together in meaningful ways. Learn more by watching this video.

To find out more about what it’s like working for Philips at a personal level, visit the Working at Philips page on our career website, where you can read stories from our employee blog. Once there,you can also learn about our recruitment process, or find answers to some of the frequently asked questions.



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Over 125 years ago, Frederik and Gerard Philips started a small light bulb company in Eindhoven. Little did they realize that it would become a global force of innovation, committed to improving billions of lives worldwide. But it did.

Today, Philips is a world leading health technology company with a vision to make life better for people worldwide through meaningful innovation. Making good on this promise depends on our passionate, inspirational, collaborative and diverse team.

We have over 80,000+ brilliant people around the world but are always looking for more. Like-minded, motivated, focused minds to join us in creating a healthier, more connected society while tranforming themselves personally and professionally.

Working at Philips is more than a job. It's an experience filled with unexcepted moments that will transform you in lasting and positive ways. Help us improve the world for the better while building a career that no one could have planned for. Even you.

Uren per week: Full time