Booking.com

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Originele vacaturetekst

Senior Software Developer - Customer Service Automation

JOB DESCRIPTION

At Booking.com, data drives our decisions. Technology is at our core. And innovation is everywhere. But our company is more than datasets, lines of code or A/B tests. We’re the thrill of the first night in a new place. The excitement of the next morning. The friends you make. The journeys you take. The sights you see. And the food you sample. Through our products, partners and people, we make it easier for everyone to experience the world.

Commercial operations includes Customer Service, Partner Services (our commercial function) and our Content Agency who generate and moderate all onsite text, images and videos. With over 10,000 employees distributed across the globe, Commercial Operations is the human face to both our customers and our suppliers. We are responsible for many of the tools that customers use to manage their own reservations and partners use to grow their businesses. We are there to make it easier for everyone to experience the world.

The Technology department of Commercial Operations owns the customer journey end to end, from the customer facing self service app and web platforms to the support tooling used by our employees. ‘Behind the scenes’ we run the critical data and ML infrastructure that helps provide the right answer to our customers and partners as if by magic. We leverage machine learning and data to maximise efficiency and reduce friction. We take pride in our resilience and quality, knowing that our goal is to create a platform that serves all our customers the moment they need us the most.

Our Customer Service Automation team ensures that every day millions of customers are able to receive the help they need without having to wait a second. We create the systems that make our Customer Support agents more efficient, we enable our operational excellence teams to streamline their work and we make the life of our customers easier via full and partial automation.

B. Responsible

Important aspects of the job include:

  • Combine hands on coding with working on impactful project(s) and supporting other team members
  • Solve business problems, work cross-functionally and lead initiatives to improve our development process and business opportunities within Booking.com,
  • Take initiative to address the larger technical needs of the product you work on and always keep the customer at the center of everything you do,
  • Contribute to the growth of Booking.com through recruitment efforts and proactively share your knowledge to help your colleagues grow,
  • Represent Booking.com values, both within the company and in the external community,
  • Advocate for a collaborative working environment – turn “my ideas” into “our ideas”
B. Skilled

We have found that people who match the following requirements are the ones who fit us best:

  • You have 5+ years of experience as a Software Developer, you’ve worked with web applications, distributed systems and product(s) that impact millions of customers,
  • You are a humble and thought leader, you lead by example and gain your teammates respect through your actions and not your title,
  • You have strong programming skills and experience with 2+ server-side programming languages, including Java
  • You have experience with design, development, testing, and monitoring of large-scale and data-intensive systems
  • You are an excellent communicator and you are able to influence and cooperate with people at all levels,
  • You have driven successful technical, business and people related initiatives that improved productivity, performance and quality,
  • You have a ‘can do’ attitude and you act proactively and not reactively,
  • You know how mentor and coach more junior team members
  • Prior experience working with customer support or digital marketing technologies is a plus.
B. Offered
  • Living and working in Amsterdam, one of the most cosmopolitan cities in Europe
  • Contributing to a high scale, complex, world renowned product and seeing real-time impact of your work on millions of travellers worldwide
  • Working in a fast-paced and performance driven culture
  • Opportunity to utilize technical expertise, leadership capabilities and entrepreneurial spirit
  • Promote and drive impactful and innovative engineering solutions
  • Technical, behavioural and interpersonal competence advancement via on-the-job opportunities, experimental projects, hackathons, conferences and active community participation
  • Competitive compensation and benefits package and some great added perks of working in the home city of Booking.com

Booking.com is proud to be an equal opportunity workplace and is an affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. We strive to move well beyond traditional equal opportunity and work to create an environment that allows everyone to thrive.