Cross-border Product Area Lead Tribe Business Lending
We at ING are pioneers. Our goal is to unite ING around the best-in-class experience for all our customers worldwide. In order to achieve this ambition, we are starting with our two home markets: Belgium and the Netherlands. The close collaboration across these two countries started in 2018 with a unique Delivery Organization composed of cross-border service tribes.
As a service Tribe, Business Lending is responsible for all products, systems and customer journeys offer in Belgium and the Netherlands. The tribe consists of two product areas (Customer Value Proposition and Risk & competitiveness) and two national Super Circles that work altogether to offer the high quality that our clients deserve.
As a team, we dedicate our energy to empower our customers with easy, smart and personal business lending services. In practices, achieving this purpose requires to keep the following principle in mind:
· We want to deliver the easiest, fastest & and most predicable journeys
· We are digital & human
· We strive for effortless handling
· We want to be proactive and relevant in everything we do
What are we looking for?
We are looking for a new Product Area Lead for the Customer Value Proposition area. This area consists of 11 teams (~100 FTE) of professionals dedicated to build and implement a new workflow system that will enable ING to offer the best in class customer experience for both Belgium & the Netherlands.
The Product Area Lead is responsible to set the vision (the why) and help the squads from his/her area to make it happen (the what). In this role you are able to design the proposition for Business Lending in the Dutch and Belgium market and implement this strategy. You will play a key role to make sure that people from different cultures and origins can collaborate efficiently to reach this purpose for the two countries.
Considering the complexity of the products/environment, we are looking for an out-of-the box thinker, able to identify the best levers in order to maximize the positive impacts for our clients while transforming structurally ING. Being a team player is a must since you will collaborate on day-to-day basis with the other members of the leadership team Business Lending to define the vision and guide your teams in its implementation. You will also managing the relevant stakeholders inside and outside ING.
Since your teams & responsibilities will be divided between Amsterdam and Brussels, you must be ready to travel a part of your time & enjoy remote collaboration!
What do we expect from you?
As a Product Area Lead, here are your most important responsibilities:
What is the ideal candidate?
Cross-border Product Area Lead is an exciting position that requires a strong profile. Therefore, we are looking for a candidate with the following skills/experiences:
What do we offer?
Click on Apply. Please attach your updated resume and motivation (both in English).