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Originele vacaturetekst

Cross-border Product Area Lead Tribe Business Lending

Cross-border Product Area Lead Tribe Business Lending

We at ING are pioneers. Our goal is to unite ING around the best-in-class experience for all our customers worldwide. In order to achieve this ambition, we are starting with our two home markets: Belgium and the Netherlands. The close collaboration across these two countries started in 2018 with a unique Delivery Organization composed of cross-border service tribes.

As a service Tribe, Business Lending is responsible for all products, systems and customer journeys offer in Belgium and the Netherlands. The tribe consists of two product areas (Customer Value Proposition and Risk & competitiveness) and two national Super Circles that work altogether to offer the high quality that our clients deserve.

As a team, we dedicate our energy to empower our customers with easy, smart and personal business lending services. In practices, achieving this purpose requires to keep the following principle in mind:

· We want to deliver the easiest, fastest & and most predicable journeys

· We are digital & human

· We strive for effortless handling

· We want to be proactive and relevant in everything we do

What are we looking for?

We are looking for a new Product Area Lead for the Customer Value Proposition area. This area consists of 11 teams (~100 FTE) of professionals dedicated to build and implement a new workflow system that will enable ING to offer the best in class customer experience for both Belgium & the Netherlands.

The Product Area Lead is responsible to set the vision (the why) and help the squads from his/her area to make it happen (the what). In this role you are able to design the proposition for Business Lending in the Dutch and Belgium market and implement this strategy. You will play a key role to make sure that people from different cultures and origins can collaborate efficiently to reach this purpose for the two countries.

Considering the complexity of the products/environment, we are looking for an out-of-the box thinker, able to identify the best levers in order to maximize the positive impacts for our clients while transforming structurally ING. Being a team player is a must since you will collaborate on day-to-day basis with the other members of the leadership team Business Lending to define the vision and guide your teams in its implementation. You will also managing the relevant stakeholders inside and outside ING.

Since your teams & responsibilities will be divided between Amsterdam and Brussels, you must be ready to travel a part of your time & enjoy remote collaboration!

What do we expect from you?

As a Product Area Lead, here are your most important responsibilities:

  • Set a clear vision and define the roadmap to make it happen
  • Together with the Leadership Team, guide the tribees to live our purpose and deliver upon it
  • Deliver an outstanding customers experience for our clients thanks to state of the art journeys
  • Strengthen the “ING way of working” while safeguarding the Orange Code as a role model.
  • Stimulate cross-border interaction between people, tribes, squads and stakeholders (within and outside your own Product Area and our Tribe).
  • Create and maintain the new cross-cultural collaboration by creating awareness, respect & FUN

What is the ideal candidate?

Cross-border Product Area Lead is an exciting position that requires a strong profile. Therefore, we are looking for a candidate with the following skills/experiences:

  • Agile leadership to guide multidisciplinary scrum teams through change
  • Strong background in IT change and delivery
  • Proven track record in defining, building & implementing a vision
  • Expertise in building an outstanding customer proposition
  • Ability to simplify complex needs and drive operational excellence
  • Owner of a Master’s degree
  • Excellent level of English
  • Affinity with Business Lending is a plus

What do we offer?

  • A challenging cross-border leadership position where you can make impact


Click on Apply. Please attach your updated resume and motivation (both in English).